Customer Success Associate
Job Location:
Monthly Salary:
Posted on:
5 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Customer Success Associate (CSA)
Exceptional customer service is a reflection of our brand mission and values. We are looking for individuals who will deliver exceptional customer service to ensure that clients always leave Wow! That was amazing feeling after every interaction.
Key Responsibilities:
Eligibility Criteria:
Only freshers finishing their graduation/post-graduation in the year 2022 / BSc / BA / BBA / / MSc / MA / MBA & any similar fields should apply.
Selection Process and Package:
Type: Full time
Working hours: 8 hours 30 minutes/day for 5 days a week
Stipend:INR 12000 per month
After the initial 3-month training period where you will be doing our main Europe shift you will be moved to one of our 5 core work shifts:
1) Europe: Noon - 10 pm Monday - Friday
2) Asia Pacific - 6 am - 4 pm Monday - Friday
3) Half North America - 4 pm - 2 am Monday - Friday
4) Full North America - 8 pm - 6 am Monday - Friday
5) Middle East: 10 am - 8 pm Sunday - Thursday
All shifts except the North America Shifts have the same salary package:INR 500000Base Salary 100000 Performance Based Pay paid out every quarter.
Exceptional customer service is a reflection of our brand mission and values. We are looking for individuals who will deliver exceptional customer service to ensure that clients always leave Wow! That was amazing feeling after every interaction.
Key Responsibilities:
- Manage incoming client questions over text & video calls
- Identify and assess customer needs & communicate them with the rest of the team
- Handle user issues deliver solutions and alternatives workarounds to help them achieve their goals & then follow up to ensure success.
- Follow communication procedures guidelines and policies
- Build relationships and trust with customers through engaging conversation.
- Go the extra mile to engage customers feel like this is the best service they have ever received.
Eligibility Criteria:
Only freshers finishing their graduation/post-graduation in the year 2022 / BSc / BA / BBA / / MSc / MA / MBA & any similar fields should apply.
Selection Process and Package:
- Screening/Shortlisting based on 2-minute Introduction video
- Online Test
- Pre-Placement Talk
- Assignment
- Interview with the Dept Head
- Final Interview with the Founder
Type: Full time
Working hours: 8 hours 30 minutes/day for 5 days a week
Stipend:INR 12000 per month
After the initial 3-month training period where you will be doing our main Europe shift you will be moved to one of our 5 core work shifts:
1) Europe: Noon - 10 pm Monday - Friday
2) Asia Pacific - 6 am - 4 pm Monday - Friday
3) Half North America - 4 pm - 2 am Monday - Friday
4) Full North America - 8 pm - 6 am Monday - Friday
5) Middle East: 10 am - 8 pm Sunday - Thursday
All shifts except the North America Shifts have the same salary package:INR 500000Base Salary 100000 Performance Based Pay paid out every quarter.
Exceptions:
- Folks working theFull North AmericaShift will get an additional night shift allowance of 50% making their base payINR 750000 100000 Performance Based Pay.
- Folks working theHalf North AmericaShift will get an additional night shift allowance of 20% making their base payINR 600000 100000 Performance Based Pay.
About Company
Test Mode Test ModeTest ModeTest ModeTest ModeTest ModeTest ModeTest ModeTest ModeTest ModeTest ModeTest ModeTest ModeTest ModeTest ModeTest ModeTest ModeTest ModeTest ModeTest ModeTest ModeTest ModeTest ModeTest ModeTest ModeTest ModeTest ModeTest ModeTest ModeTest ModeTest ModeTest ... View more
