Customer Success Account Manager (Partner)

At Small Medium Enterprises and Channel (SME&C) we are leading a high-growth AI-powered global sales teamone that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business Corporate Strategy and Partner teams we are unlocking the largest customer opportunity backed by the industrys most significant investments. Leveraging the power of AI and our extensive partner ecosystem we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organizationits a culture of innovation opportunity and inclusivity. Here youll be part of a diverse high-performing and customer-obsessed team where collaboration connection and continuous learning fuel everything we do. If you thrive in a fast-paced digital-first environment and are eager to make a meaningful impact explore how SME&C can be the next step in your career. Together we are shaping the future of business.

Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real

As a Partner CSAM you are the primary delivery lead and a partner for our more strategic Microsoft partners empowering them to achieve more by accelerating their end customers value realization across our Digital Cloud platforms. By leveraging your technical expertise business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve partner business outcomes. Check out the Partner CSAM role in the Customer & Partner Success at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth leverage your delivery management capabilities and deepen your cloud and industry expertise. This role is flexible in that you can work up to (50%- 75%) from home.

Partner Relationship Management: You will support foundational relationships with key partner stakeholders and technical professionals to enable quality solution delivery partner capability development and business growth through collaboration with other account team leaders and guidance from more experienced colleagues.
Partner Success Leadership and Partner Strategy and Growth through Partners: You will listen to partner priorities and align business objectives with Microsofts current portfolio programs and strategic investments within the partner account.
You will align with the account team to link Partner Success Plans (PSPs) with account plan priorities and develop bookable programs of work.
Partner Success leadership - Delivery and program Management:
You will support program planning and partner-facing program reviews prioritization of engagements and engage key technical stakeholders to achieve agreed partner outcomes strengthen technical capability and drive successful solution delivery through the partner ecosystem.
You will initiate conversations with partners to connect their business objectives with Microsofts current portfolio of solutions programs and investments. You will adopt Microsofts partner growth strategy and align technologies and services to support the partners business goals solution development priorities and growth objectives.
Technical Relevance:
Assist partners in building technical capability and solution practices across a breadth of Solution Areas connecting their business goals to Microsoft solutions and extensibility opportunities. You will leverage your technical and industry knowledge to identify opportunities that strengthen partner offerings accelerate business growth and enable digital transformation outcomes for their end customers.

Preferred Qualifications

Bachelors Degree in Business Sociology Psychology Computer Science or related field AND 9 years customer success solution delivery practice management customer-facing consulting or portfolio management experience
o OR Masters Degree in Business Sociology Psychology Computer Science or related field AND 6 years customer success solution delivery practice management customer-facing consulting or portfolio management experience
o OR equivalent experience
3 years relevant work experience within customer industry
Microsoft or competitor equivalent (e.g. AWS) certification in relevant technologies (e.g. Azure 365)
Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
o Project Management Institute (PMI) or equivalent Project Management certification
o Prosci or equivalent certification

This position will be open for a minimum of 5 days with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process read more about requesting accommodations.

Required Experience:

IC