Customer Success Account Manager
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Job Summary
Microsoft Customer & Partner Solutions accelerates customer outcomes and business growth. By uniting product engineering marketing sales customer success and partners around a common customer mission we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution we win competitively capture market share and scale repeatable growth motions. We differentiate through value creation delivering world-class AI-powered customer experiences that accelerate adoption strengthen loyalty and create sustainable competitive advantage driving growth that outpaces the market.
Are you passionate about helping customers accelerate business transformation through technology cloud and AI Do you thrive in complex environments that require leadership orchestration and customer advocacy
As a Customer Success Account Manager (CSAM) you serve as the primary customer success leader responsible for orchestrating customer outcomes across Microsoft and partner teams. You engage stakeholders align on strategic priorities and lead Customer Success Planning to help customers strengthen operational health accelerate cloud adoption and advance AI transformation initiatives. By connecting customer goals to Microsoft capabilities Success Programs and Success Management Services you drive coordinated execution and measurable value realization. You proactively manage customer risks guide governance and delivery rhythms and help ensure customers achieve durable outcomes that strengthen trust and expand the value of their Microsoft investments.
Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Build trusted advisor relationships with customer stakeholders and Microsoft teams helping align technology investments to strategic business priorities and outcomes.
Lead stakeholder and priority alignment efforts across customer organizations establishing shared objectives success measures and governance approaches.
Own Customer Success Planning and execution translating business priorities into coordinated success motions that drive measurable customer value.
Orchestrate cross-functional execution that strengthens customer health accelerates cloud adoption and advances AI transformation across customer environments.
Leverage Success Management Services Success Programs and broader Microsoft resources to drive scaled execution value realization and customer success outcomes.
Proactively manage customer risks adoption challenges and delivery dependencies guiding stakeholders toward resolution and long-term success.
Serve as a customer advocate and customer success leader continuously improving execution effectiveness and helping customers realize durable business value from Microsoft investments.
Qualifications
Required Qualifications
Bachelors Degree in Business Sociology Psychology Computer Science or related field AND 4 years customer success solution delivery practice management customer-facing consulting or portfolio management experience
OR Masters Degree in Business Sociology Psychology Computer Science or related field AND 3 years customer success solution delivery practice management customer-facing consulting or portfolio management experience
OR equivalent experience
Preferred Qualifications
Bachelors Degree in Business Sociology Psychology Computer Science or related field AND 8 years customer success solution delivery practice management customer-facing consulting or portfolio management experience
OR Masters Degree in Business Sociology Psychology Computer Science or related field AND 8 years customer success solution delivery practice management customer-facing consulting or portfolio management experience
OR equivalent experience
8 years relevant work experience within customer industry
Microsoft or competitor-equivalent certification such as AWS certification in relevant technologies such as Azure or Microsoft 365
Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
Project Management Institute (PMI) or equivalent Project Management certification
Prosci or equivalent certification
This position will be open for a minimum of 5 days with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process read more about requesting accommodations.
Required Experience:
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