Customer Service Representative

We are seeking a Customer Service Representative to support US-based
customers in night shift (US time zones) who will demonstrate attention to detail with
experience in wholesale distribution and inventory-heavy environments.
Key Responsibilities
Handle customer inquiries orders and issue resolution via phone/email/chat
Process and track wholesale/bulk orders and shipments
Coordinate with warehouse teams on inventory and order status
Maintain accurate records in ERP systems
Manage returns credits and order discrepancies
Requirements
2–5 years of customer service experience
Experience working with US companies/customers – required
Background in wholesale distribution / high-volume inventory
Experience with ERP systems
Strong English communication skills; Hindi and Gujarati proficiency
Willingness to work night shift aligned to US time zones

Required Skills:

Customer service Order processing Issue resolution Phone communication Email communication Chat communication Wholesale distribution Inventory management ERP systems Returns management Credits management Order discrepancy resolution Warehouse coordination Shipment tracking English communication Hindi Gujarati Attention to detail