Customer Service Rep I

Ensuring Charts Success

CHART INDUSTRIES INC. (Chart) (NYSE: GTLS) is a leading independent global manufacturer of highly engineered equipment and services related to cryogenic gas processing and rotating the cryogenic sector the Chart brand is synonymous with the liquefaction distribution and storage of liquid gases including oxygen nitrogen LNG biogas hydrogen helium and carbon dioxide. The acquisition of Howden expanded our portfolio to include air and gas handling products such as compressors cooling fans steam turbines and more expanding our offering of products and solutions across traditional markets and providing access to new ones such as nuclear energy recovery tunnel ventilation mine safety and electrification.Chart products are widely used across industry leisure science medicine food and beverages water treatment and clean energy. The ability to combine multiple products to create complete end-to-end solutions is what makes Chart unique and has established the company as a pioneer in developing applications such as LNG to power hydrogen carbon capture and cooling systems for high-energy users such as data centres green steel and many more.

What Will You Do

Installation & Commissioning

• Install configure and commission control systems (HT panel LT panel Motors VFD Power Transformer PLC/DCS Instrumentation)
• Perform on-site verification of installation interconnection testing and validation of systems as per engineering documents.
• Ensure systems are installed as per design specifications and safety standards

Troubleshooting & Maintenance

• Diagnose and resolve issues in Electrical Instrument & control equipment
• Perform preventive and corrective maintenance activities
• Analyses faults and implement permanent solutions to avoid recurrence

Field Service Support

• Provide on-site and remote technical support to customers
• Attend emergency breakdown calls and ensure minimum downtime
• Coordinate with internal engineering and service teams for complex issues

System Optimization & Upgrades

• Recommend and implement system improvements and upgrades
• Optimize system performance reliability and efficiency
• Support retrofit and modernization projects

Your Physical Work Environment Will Require

Documentation & Reporting

• Prepare service reports inspection reports and technical documentation
• Maintain records of system modifications and maintenance history
• Provide feedback to engineering teams for continuous improvement

Project Planning & Execution

• Prepare detailed project plans schedules and timelines
• Ensure execution of projects as per scope technical specifications and contractual requirements
• Monitor project progress and take corrective actions to meet deadlines

Customer Interaction

• Act as the primary technical point of contact at the site
• Provide training and guidance to customer personnel
• Ensure high levels of customer satisfaction and professional conduct

Compliance & Safety

• Adhere to company safety guidelines and site regulations
• Ensure compliance with quality standards and industry practices
• Follow permit-to-work systems and risk assessments

Your Experience Should Be...

• Strong knowledge of Motor VFD HT/LT panel & PLC (Siemens Allen-Bradley etc.) DCS SCADA systems online condition monitoring
• Understanding of industrial automation instrumentation and control logic
• Ability to read P&ID wiring diagrams and control schematics
• Strong troubleshooting and analytical skills
• Good communication and customer-handling ability
• Willingness to travel extensively and work in field environments

Educational Qualification

• Bachelors Degree / Diploma in Instrumentation / Electrical Engineering

Experience

• Typically 58 years of experience in control systems field service or industrial automation
• Experience in industries such as power oil & gas steel cement or manufacturing preferred