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Customer Service Manager
Job Location:
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
5-7years
Experience Required:
Posted:
27 May 2026 (30+ days ago)
Posted:
Application Deadline:
24 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
We are looking for an experienced Operations / Customer Service Manager to oversee customer service and operations within freight forwarding and logistics. The role involves managing shipment execution handling customer escalations leading teams and ensuring smooth coordination with customers vendors shipping lines and internal departments to maintain high service standards and operational efficiency.
Key Responsibilities:
- Manage daily customer service shipment operations and issue resolution
- Lead and mentor the operations/customer service team to achieve KPIs
- Coordinate with shipping lines overseas agents transporters CHA CFS and vendors for smooth shipment execution
- Ensure timely documentation shipment tracking billing and operational efficiency
- Monitor customer satisfaction service levels and resolve escalations effectively
- Prepare operational reports and identify process improvement opportunities
Requirements
- Bachelors degree in Logistics Supply Chain Business Administration or related field preferred
- 510 years of experience in freight forwarding logistics operations or customer service management
- Strong knowledge of import/export operations shipment coordination and logistics workflows
- Experience managing teams and handling customer escalations
- Good communication analytical and problem-solving skills
- Proficiency in MS Office and logistics/ERP systems
Required Skills:
Freight Forwarding Logistics Operations Customer Service Management Import/Export Operations Shipment Coordination Team Management Escalation Handling Shipping Documentation Stakeholder Management MS Office ERP Systems
