Customer Service Executive

JOBDESCRIPTION

A

Job Specication

1

Company Name

:

Muthoot Fincorp Ltd.

2

Position/Designation

:

CUSTOMER SERVICE EXECUTIVE

3

Grade

:

B1

4

Department

:

BRANCH

5

Sub Department(if any)

:

N/A-SubDepartment

6

Employment Type

:

Probationer

B

Job Role

1

Job Role

:

Branch Business Support

2

Reporting to - Designation and Grade

:

BRANCH MANAGER-C2

3

NoOfReportees

:

4

Main Tasks

:

Tohandle day to day business transactions customer queriesandprovideeectiveresolutionensurequality the Branch business through business developmentactivities consistently cross-sells and up-sells and Promotesmultipleproductsandservices.

5

Areas of Responsibility

:

Toensurequalityofbusinessandoperationaleciency throughproperprocessadherenceandfacilitatesmooth with all contacts customers and potentialcustomers Promotes the products and services;consistently cross-sells and Up-sells products at everyopportunity. Responsible to handle day to

6

Special Requirements (if any)

:

Graduate/Post Graduate(Preferably -BCOM/MCOM )

7

Compensation Band

:

Based on Market Standards/Internal norms

8

Entitlements

:

As per policy

9

Stake Holders

:

MFL Sta Group Company Sta Customers

10

Assets Required

:

As per policy

11

Career Progression

:

Null

Personal Specication

12

Educational Qualication

:

Graduate (minimum)/ Mcom added advantage

13

Technical Certication

:

14

Skill Sets

:

(a) Ability to Prevent & Solve Problem(b) Logicalthinking(c) Result orientation(d) Initiative (e) Creativityand innovation(f) Perseverance(g) Team work and cooperation(h) Flexibility(i) Pleasant and Smart

15

Communication Skills

:

Conversant in local language and English

19

Remarks

:

HandledaytodayBranchBusinessTransactionandserving walk-inCustomers