Customer Service Executive
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Job Summary
Position: Customer Service Executive
Location: Cochin
Qualification:Diploma or Degree holders preferably in Business Administration Supply Chain Logistics or a related discipline
Experience: Minimum 3 years of experience in customer service order fulfilment planning or supply chain coordination preferably in the electronics or manufacturing industry
Salary : Upto 5 Lacs
Key Responsibilities
* Process customer orders accurately and on time
* Coordinate deliveries with logistics and manufacturing teams
* Handle order changes returns and customer queries
* Update customer portals and order status
* Monitor backlog and shipment schedules
* Support demand forecasting and inventory planning
* Coordinate with Sales Logistics Finance and Planning teams
* Knowledge of inventory management will be an added advantage.
* Customer service and order management
* ERP/MRP knowledge (QAD preferred)
* Good communication and coordination skills
