Customer Representative-Hospital-Surat-4.2 LPA

Profile:Customer Representative

Experience:

• 1-3 years in a customer service front-office or patient relations role (healthcare background preferred but not mandatory)
• Freshers with strong communication skills may also be considered

Roles:

• Act as the primary point of contact between patients/attendants and hospital departments
• Handle patient queries complaints and feedback with empathy and professionalism
• Coordinate with doctors nursing staff and administration to ensure smooth patient experience
• Assist patients and families with admission discharge and billing-related queries
• Maintain patient satisfaction records and escalate unresolved issues to management
• Handle night-shift emergency coordination and communication
• Ensure timely follow-ups with patients/attendants as required

Qualification:

• Graduate in any discipline (preference for Hospital Administration Mass Communication or related field)
• Basic computer proficiency (MS Office hospital management software a plus)
• Fluency in local language and English/Hindi

Required Skills:

Customer ServiceConflict ResolutionRelationship BuildingMS OfficeDocumentationRecord Maintenance