Customer Relationship Management
Job Location:
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Position: Executive CRM
PLACE OF POSTING: Bangalore
REPORTS TO: Head Customer Relationship Management
EDUCATIONAL BACKGROUND
Master of Business Administration (Any Specialization)
WORK EXPERIENCE
- Industry: Real Estate Property Development or Customer Service-oriented industries
- Area of Experience: Customer Relationship Management Client Servicing Post-Sales Operations
- Years of Experience: 01 years
PERSONAL ATTRIBUTES
- Excellent communication and interpersonal skills
- Strong problem-solving ability and customer-centric attitude
- High attention to detail and organizational skills
- Ability to handle multiple tasks and deadlines
- Proficient in MS Office and CRM software tools
- Team player with a proactive approach
RESPONSIBILITIES
- Manage customer interactions from post-booking to handover of property.
- Handle documentation agreement execution and coordination with legal and accounts departments.
- Ensure timely collection of payments as per the agreed schedule and follow up with customers.
- Coordinate with internal departments like Projects Sales Legal and Finance for customer requirements.
- Address customer queries complaints and provide appropriate resolutions within TAT (Turn Around Time).
- Prepare and maintain MIS reports related to customer payments agreement status and communications.
- Assist in planning and executing customer engagement activities and events.
- Manage CRM systems and ensure accurate data entry and documentation.
Required Experience:
Exec
About Company
Headquartered in Dubai, arguably the luxury capital of the new world, Sobha Realty brings you an exquisite and rare collection of coveted real estate at the most sought-after locations in the world, offering unmatched experiences for those who seek the finest, including an eclectic ga ... View more
