Customer Relationship Executive

Job Title

Job Description Summary

Job Description

Job Description
Position Title:

Customer Relationship Executive Reports To : Property Manager Location : VR Nagpur Role Description: Co-ordinating and Support Role towards efficient and accurate manner Key Responsibilities
Provide first level contact and convey queries to the respective for resolutions
Properly escalate unresolved queries to the next level for support
Track route and redirect problems to correct resources
Update customer data and produce activity reports
Follow up with customers provide feedback and see problems through to resolution
Utilize excellent customer service skills and exceed customers expectations
Ensure proper recording documentation and closure
Recommended procedure modifications or improvements
Preserve and grow your knowledge of help desk procedures products and services Qualifications & Key Traits
Bachelor Degree with proven experience as Guest Relation Executive or equivalent position
Min experience 3 Yrs.
Proven working experience in client support process
Proficiency in English Hindi
Working knowledge of help desk software databases and remote control
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation