Customer Lifecycle Management
Job Location:
Monthly Salary:
Posted on:
15 days ago
Posted on:
Vacancies:
1 Vacancy
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Job Summary
Overview:
TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting industry solutions business process services IT modernization and managed services. This client enables us to move confidently into the digital future. This client committed to Long Term success and combine global reach with local client attention to serve them in over 50 Countries.
Position: Customer Lifecycle Management
Location: Bangalore/Gurgaon
Work Type: Hybrid
Job Type: Full Time
Job Description:
- Process Designer
Contract Lifecycle Management (CLM) Programme Procurement & Legal Buy Side
- The Process Designer will play a critical role in shaping and embedding the future state procurement buy side contract lifecycle as part of the enterprise CLM transformation programme.
- This role is accountable for designing standardising and optimising end to end CLM processes-ensuring they are business led scalable compliant and aligned to the capabilities of the selected CLM platform (e.g. Sirion).
- Working closely with Procurement Legal Finance Digital and the CLM CoE the Process Designer will translate strategic intent and operating model decisions into clear executable process designs that drive adoption control and value realisation.
Key Responsibilities
End to End Process Design (Buy Side CLM)
- Own the design of end to end buy side CLM processes covering:
- Demand intake & procurement front door
- Contract authoring negotiation and execution
- In life contract & obligation management
- Amendments renewals and terminations
- Financial and compliance touchpoints
- Design standardised repeatable processes that can scale across business units categories and geographies.
- Ensure clear separation of responsibilities across Procurement Legal Finance and Business users.
Current State Assessment & Target State Definition
- Lead current state (as is) process assessments to identify fragmentation manual workarounds control gaps and value leakage.
- Define future state (to be) processes aligned to:
- Procurement strategy and policy
- CLM target operating model (TOM)
- Sirion CLM platform capabilities
- Clearly articulate process changes impacts and benefits for stakeholders.
Process Mapping Standards & Governance
- Develop detailed process maps swimlanes and business rules (L2/L3 where required).
- Define process standards guardrails and design principles for CLM.
- Ensure processes align with:
- Internal controls and audit requirements
- Regulatory and compliance obligations
- Delegation of authority and approval frameworks
- Support the establishment of CLM process governance within the Procurement led CoE.
Platform Aligned Process Design
- Design processes that are natively aligned to Sirion CLM capabilities including:
- Clause and template management
- Obligation and SLA tracking
- Workflow automation and approvals
- Claims exceptions and compliance reporting
- Work closely with Business Analysts and Solution Designers to ensure:
- Process intent is correctly translated into system configuration
- Minimal customisation and maximum platform leverage
Cross Functional Stakeholder Collaboration
- Partner with Procurement Legal Finance BT Sourced Digital and Architecture teams to agree and embed process designs.
- Facilitate design workshops and working sessions with senior SMEs and process owners.
- Act as the single point of accountability for process decisions within the buy side CLM scope.
Change Adoption & Value Realisation
- Ensure process designs are simple usable and adoption ready.
- Support change and adoption activities by:
- Developing SOPs playbooks and process guidance
- Supporting training and enablement sessions
- Define process KPIs to measure:
- Compliance
- Cycle time
- Value leakage prevention
- User adoption
Continuous Improvement
- Identify opportunities for process simplification and automation over time.
- Support backlog prioritisation for future CLM enhancements from a process perspective.
- Contribute to the evolution of the Procurement CLM operating model.
Required Experience & Skills
Experience
Experience
- 6-10 years experience in process design process transformation or operating model design within Procurement Contract Management Finance or Legal domains.
- Hands on experience designing processes for CLM or procurement platforms (Sirion Ariba Contracts Icertis etc.).
- Experience working in large complex multi stakeholder organisations.
Functional & Domain Expertise
- Strong understanding of buy side procurement and contract lifecycle processes.
- Deep knowledge of:
- Contract authoring & approvals
- In life contract & obligation management
- Renewals amendments and commercial governance
- Ability to design processes that balance control speed and usability.
Core Skills
- Expert level process mapping and design skills.
- Strong facilitation and stakeholder management capability.
- Ability to translate strategic intent into practical executable process designs.
- Excellent documentation and communication skills including for senior leadership audiences.
Ways of Working
- Comfortable operating in agile / hybrid transformation programmes.
- High ownership mindset with a strong bias for standardisation and simplification.
- Collaborative and outcome focused.
Preferred Qualifications
- Certifications in Lean / Six Sigma BPMN Agile or Operating Model Design.
- Experience in enterprise CLM rollouts or large scale procurement transformation programmes.
- Exposure to governance controls and audit frameworks in regulated environments.
Mandatory skills:
- CLM Procurement Source to contract Legal operations
Experience Required:
- 8 Years
TekWissen Group is an equal opportunity employer supporting workforce diversity.
