Lifecycle Marketing Operations Specialist, Templates

Lifecycle Marketing Operations powers Zillows owned channels including email SMS push and in-app messaging through scalable systems and hands-on campaign execution.

We build launch and optimize campaigns within our MarTech platforms partnering closely with Marketing Strategy Data Science Product and Engineering to translate business objectives into data-driven solutions. Our team ensures efficient high-quality delivery while maintaining strong standards for audience health reporting and operational rigor.

As stewards of our owned channels we safeguard inbox placement and sender reputation continuously improve execution frameworks and introduce new capabilities that enable marketing to scale with consistency and measurable impact

We build launch and optimize campaigns within our MarTech platforms partnering closely with Marketing Strategy Data Science Product and Engineering to translate business objectives into data-driven solutions. Our team ensures efficient high-quality delivery while maintaining strong standards for audience health reporting and operational rigor.

As stewards of our owned channels we safeguard inbox placement and sender reputation continuously improve execution frameworks and introduce new capabilities that enable marketing to scale with consistency and measurable impact

Zillow Group is a strategic mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership scalable programs and operational excellence in support of Zillows mission. We bring deep experience working across diverse teams in a dynamic high-growth environment balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India.

We are seeking a Lifecycle Marketing Operations Specialist to drive operational excellence across Zillows owned channels. This role serves as a subject matter expert in campaign execution from audience segmentation and journey orchestration to templates QA and launch.

You will own high-impact cross-channel initiatives and help evolve the standards and systems that govern how campaigns are built targeted and launched.

• Own end-to-end execution of complex cross-channel campaigns across email SMS push and in-app messaging.
• Manage multiple concurrent builds in a high-volume environment delivering accurate on-time launches while proactively identifying and escalating execution quality and launch risks.
• Build and optimize audience segments and activation workflows translating business requirements into audience logic and upholding standards for eligibility suppression segmentation accuracy and audience health.
• Build complex multi-step user journeys configuring entry and exit criteria branching and delay logic and schedule cadence to deliver timely relevant messaging across the customer lifecycle.
• Build and evolve modular email templates and QA standards executing QA across clients and devices using HTML/CSS and dynamic content logic such as Liquid or similar templating languages.
• Define and evolve campaign build standards QA frameworks and launch protocols to improve quality and predictability.
• Configure and optimize AI decisioning journeys defining goals guardrails and content options that enable models to personalize messaging timing and channel.
• Leverage AI tools to improve operational efficiency accelerating campaign builds QA documentation and other repeatable workflows.
• Set up and execute A/B multivariate and holdout tests in partnership with Strategy ensuring accurate test configuration audience splits and measurement setup.
• Monitor campaign and journey health to identify operational issues early using data and reporting to troubleshoot surface trends and partner with Strategy on opportunities to improve engagement deliverability and efficiency.
• Serve as a platform subject matter expert partnering with Marketing Technology and Engineering to implement new capabilities influence platform enhancements and close process gaps that affect scalability automation and data integrity.

This role has been categorized as an Office position. Office employees regularly work at the Zillow India office for approximately 80 to 100 percent of their time each month. Employees must live within a reasonable commuting distance of the office. Zillow has not defined a reasonable distance and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.

• Experienced lifecycle marketing operator with broad hands-on experience across campaign execution audiences templates and marketing technology with demonstrated depth in one or more areas.
• Strong translator of business strategy into scalable technical execution.
• Comfortable working across systems with a strong understanding of how data flows between platforms to power audiences and personalization.
• Analytical curious thinker who uses data experimentation and emerging AI tools to drive step-change improvements.
• Trusted cross-functional partner who can influence stakeholders at multiple levels.
• Highly organized and able to independently own complex work from requirements through launch navigating ambiguity and knowing when to escalate risks or dependencies.

Qualifications

• 5 years of experience in lifecycle marketing channel marketing or marketing operations with demonstrated ownership of complex cross-channel campaign execution.
• Hands-on experience with enterprise marketing automation or customer engagement platforms (e.g. Braze HubSpot Salesforce Marketing Cloud Adobe Journey Optimizer Iterable) with experience working with customer data platforms preferred.
• Email marketing experience required; SMS push or in-app experience preferred.
• HTML/CSS required; SQL a plus.
• Demonstrated use of AI tools to improve operational efficiency is preferred; experience with AI decisioning predictive personalization or other automated optimization capabilities is a plus.
• Proven ability to improve processes implement new capabilities and partner effectively across cross-functional teams.
• Experience working in agile environments with tools such as JIRA Confluence and Google Workspace preferred.

At Zillow were reimagining how people movethrough the real estate market and through their careers. As the most-visited real estate platform in the U.S. we help people navigate buying selling financing and renting with greater ease and confidence. Whether youre working in tech sales operations or design youll be part of a company reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For in 2026 and included on TIMEs Americas Best Companies 2026 list reflecting our commitment to creating an innovative inclusive and engaging culture where employees are empowered to grow.

No matter where you sit in the organization your work will help drive innovation support our customers and move the industryand your careerforward together.

Zillow Group is committed to fostering an inclusive innovative environment and to providing equal employment opportunities. We comply with applicable laws that prohibit discrimination in employment and recruitment.

If you have a disability or special need that requires accommodation during the recruitment process please contact your recruiter directly.

Qualified applicants will be considered for employment in accordance with applicable law.