Customer Experience Consultant

At Maersk we are a global leader in integrated logistics pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of whats possiblesetting new benchmarks for efficiency sustainability and excellence.

We believe in the power of diversity collaboration and continuous learning and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100000 employees across 130 countries we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Lets sail together towards a brighter more sustainable future with Maersk.

Purpose of the role

The role is responsible for supporting customer experience and administrative operations by executing standardized technical administrative and operational activities accurately and efficiently. The position involves supporting customer channel management case management customer onboarding relationship management contract and dispute-related activities and other customer-focused processes. The role requires the ability to work within defined guidelines exercise independent judgment on routine matters resolve issues appropriately and escalate non-routine problems when required.

You will be Responsible for

• Managing customer experience activities including customer channel management case management onboarding and relationship management.
• Handling customer queries requests and cases while ensuring timely and accurate resolution.
• Supporting customer onboarding activities and maintaining effective customer relationships.
• Supporting contract and dispute management activities in accordance with established processes and guidelines.
• Executing standardized administrative technical and operational activities to support business operations.
• Following established work routines methods and procedures to ensure consistent and accurate service delivery.
• Managing assigned tasks independently within defined scope processes and guidelines.
• Applying job-related knowledge and practical skills to execute specialized operational activities.
• Identifying and resolving routine issues within established processes and escalating non-routine matters to experienced colleagues or supervisors.
• Maintaining accurate records documentation and information related to customer and operational activities.
• Coordinating with internal stakeholders to ensure timely completion of assigned activities and effective customer service.
• Supporting process improvements and adapting to changes in procedures systems and operational requirements.
• Ensuring accuracy quality and compliance across assigned customer experience and administrative activities.

Qualifications

• Bachelors degree in Business Administration Commerce Operations or a related discipline.
• Relevant experience in Customer Experience Customer Service Administration Operations or a related field.
• Basic understanding of customer service and administrative processes.
• Knowledge of standardized work routines methods and procedures.
• Good attention to detail and accuracy.
• Ability to work independently within defined guidelines and processes.
• Good communication interpersonal and stakeholder management skills.
• Ability to identify routine and non-routine issues and escalate appropriately.
• Willingness to learn and develop job-specific technical and operational knowledge.
• Basic proficiency in MS Office applications particularly Excel.

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.
• Opportunity: Unlock professional and personal growth through diverse career pathways.
• Innovation: Work with a team that embraces technology and continuous improvement.
• Global Exposure: Collaborate across geographies and cultures.
• Work-Life Balance: Flexible working arrangements to support your well-being.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .