Customer Care Executive

Job Title - Voice/Chat/Email Support Executive

Location - Noida

Job description :

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner

Handle customer queries over email and/or chat

Follow communication scripts when handling different topics

Identify customers needs clarify information research every issue and provide solutions and/or alternatives

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Frequently attend up skilling sessions to improve knowledge and performance level

Meet personal/team qualitative and quantitative targets

Requirements and skills

A minimum qualification of high school/diploma is required

A higher degree would be an advantage (pursuing not allowed)

Previous experience in a customer support role would be of great advantage

Strong phone and verbal communication skills along with active listening (English)

Good written and verbal communication skills

Must have good data entry and typing abilities

Customer focus and adaptability to different personality types

proficient in relevant computer applications

Ability to multi-task set priorities and manage time effectively

Flexible to work in rotational shifts and week-off s