CTL-Quick Commerce Last Mile, Amazon Now
Job Location:
Monthly Salary:
Posted on:
Yesterday
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
At Amazon were working to be the most customer- eccentric company on earth. To get there we need exceptionally talented bright and self driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers
Were seeking a Channel Team lead for our Quick this role you will be responsible for LM DS (Dark Store) Operations and support the partners in performance management and driving the operational plan to deliver defined above goal performance.
Title: Channel Team Lead
Location: Bangalore
Essential Functions
Role Overview:
Drive Amazon Nows rapid delivery network by building and managing strategic last-mile partnerships to ensure fast reliable customer experiences.
Key Responsibilities:
Partner Identification & On-boarding
Partner Management
Manage and grow delivery partner business with Amazon Now. Build and execute strategic plans to deliver on key opportunities (e.g. delivery speed OTP customer satisfaction).
Drive partners against goals: Volume On-time delivery and other KPIs.
Field Operations - Conduct daily field visits to partner hubs drop-off points and delivery centers.
Audit operational readiness (inventory packaging tech integration) and resolve on-ground bottlenecks.
Training & Enablement - Deliver training & coaching on Amazon Now processes delivery tools (route optimization tracking) and SOPs.
Coach partners on handling peaks returns and customer escalations.
Network Enablement - Pilot new last-mile models (e.g. project deployment).
Performance Reporting - Maintain & publish routine reports on delivery metrics (volume performance metrics) in the assigned territory.
Publish data-driven recommendations to improve efficiency and service reliability.
Stakeholder Management - Collaborate with Operations Technology and Customer Service teams to resolve escalations and align on priorities.
Customer Experience - Proactively address delivery issues (e.g. missed deliveries damages) through partner coordination.
Enhance partner capabilities to consistently deliver Amazon Difference experiences.
Operational Excellence - Reduce waste and scale Amazon Nows last-mile capabilities.
Essential Skills:
Strong leadership capabilities and people management skills
Ability to work under pressure situations
Ability to work in ambiguous situations
Good communication skills. Ability to communicate and explain to individuals & the team what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customers needs.
Analytical Skills: Effectively analyze and interpret information identifying & validating the key facts including reviewing alternatives to determine advantages and associated risks.
Basic Qualifications
* Bachelor Degree / MBA.
* Preferably from Operations Background
* Advanced Excel and Communication skills
* Operations/People Handling skills
A day in the life
Ability to work in ambiguous situations
Good communication skills. Ability to communicate and explain to individuals & the team what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customers needs.
Key job responsibilities
Lead and empower a team of drivers and associates to ensure seamless on-the-road execution of last-mile deliveries for 20k daily packages. Report to the Ops Manager drive daily operations and own immediate problem-solving to meet service-level targets.
- Advanced Excel and Communication skills
- Operations/People Handling skills
- Preferably from Operations Background
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Were seeking a Channel Team lead for our Quick this role you will be responsible for LM DS (Dark Store) Operations and support the partners in performance management and driving the operational plan to deliver defined above goal performance.
Title: Channel Team Lead
Location: Bangalore
Essential Functions
Role Overview:
Drive Amazon Nows rapid delivery network by building and managing strategic last-mile partnerships to ensure fast reliable customer experiences.
Key Responsibilities:
Partner Identification & On-boarding
Partner Management
Manage and grow delivery partner business with Amazon Now. Build and execute strategic plans to deliver on key opportunities (e.g. delivery speed OTP customer satisfaction).
Drive partners against goals: Volume On-time delivery and other KPIs.
Field Operations - Conduct daily field visits to partner hubs drop-off points and delivery centers.
Audit operational readiness (inventory packaging tech integration) and resolve on-ground bottlenecks.
Training & Enablement - Deliver training & coaching on Amazon Now processes delivery tools (route optimization tracking) and SOPs.
Coach partners on handling peaks returns and customer escalations.
Network Enablement - Pilot new last-mile models (e.g. project deployment).
Performance Reporting - Maintain & publish routine reports on delivery metrics (volume performance metrics) in the assigned territory.
Publish data-driven recommendations to improve efficiency and service reliability.
Stakeholder Management - Collaborate with Operations Technology and Customer Service teams to resolve escalations and align on priorities.
Customer Experience - Proactively address delivery issues (e.g. missed deliveries damages) through partner coordination.
Enhance partner capabilities to consistently deliver Amazon Difference experiences.
Operational Excellence - Reduce waste and scale Amazon Nows last-mile capabilities.
Essential Skills:
Strong leadership capabilities and people management skills
Ability to work under pressure situations
Ability to work in ambiguous situations
Good communication skills. Ability to communicate and explain to individuals & the team what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customers needs.
Analytical Skills: Effectively analyze and interpret information identifying & validating the key facts including reviewing alternatives to determine advantages and associated risks.
Basic Qualifications
* Bachelor Degree / MBA.
* Preferably from Operations Background
* Advanced Excel and Communication skills
* Operations/People Handling skills
A day in the life
Ability to work in ambiguous situations
Good communication skills. Ability to communicate and explain to individuals & the team what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customers needs.
Key job responsibilities
Lead and empower a team of drivers and associates to ensure seamless on-the-road execution of last-mile deliveries for 20k daily packages. Report to the Ops Manager drive daily operations and own immediate problem-solving to meet service-level targets.
- Advanced Excel and Communication skills
- Operations/People Handling skills
- Preferably from Operations Background
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
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