CRM QA Engineer Tester Automation

Role Overview
We are looking for a skilled CRM QA Engineer / Tester with strong experience in functional
testing and automation. The ideal candidate should have hands-on experience testing CRM
applications APIs integrations workflows and data along with the ability to build and maintain
automation frameworks.
The candidate will work closely with Product Engineering Business and QA teams to ensure
high-quality and reliable CRM releases.

Key Responsibilities
Understand business requirements user stories PRDs and CRM workflows.
Create detailed test scenarios test cases test data and test plans.
Perform functional regression integration system smoke and sanity testing.
Test CRM modules such as:
Lead Management
Customer/Account Management
Contact Management
Opportunity/Deal Management
Case/Ticket Management
Campaign Management
User & Role Management
Notifications and Workflow Automation
Validate CRM workflows business rules approvals triggers and role-based access.
Perform API testing for CRM services and third-party integrations.
Validate data flow between CRM and other systems using API and database
validation.
Identify document prioritize and track defects using tools such as JIRA.
Perform root-cause analysis and work closely with developers to resolve issues.
Develop and maintain UI automation scripts for critical CRM workflows.
Build and maintain scalable automation frameworks using tools such as Selenium / Playwright.
Develop API automation using tools/frameworks such as Rest Assured Postman or equivalent.
Integrate automation suites with CI/CD pipelines using Jenkins GitHub Actions GitLab CI or similar tools.
Identify suitable candidates for automation and continuously improve automation coverage.
Participate in regression planning and release sign-off.
Contribute to Shift-Left testing automation-first practices and continuous quality improvement.

Required Technical Skills

CRM Testing integrations.

Strong understanding of CRM concepts workflows and business processes.

Experience testing CRM platforms such as Salesforce Microsoft Dynamics Zoho CRM HubSpot or similar CRM products.

Experience with role-based access workflows approvals notifications and integrations.

Automation

Strong hands-on experience with Selenium or Playwright.

Good programming/scripting skills in Java JavaScript/TypeScript or Python.

Experience designing or working with automation frameworks.

Experience with API automation/testing using Rest Assured Postman Karate or equivalent.

Database

Good knowledge of SQL.

Ability to validate backend data and perform data reconciliation between CRM and integrated systems.

CI/CD & Tools

Experience with Git.

Exposure to Jenkins GitHub Actions GitLab CI or similar CI/CD tools.

Experience with JIRA and test management tools such as TestRail Xray Zephyr or equivalent.

Good to Have
Experience testing Salesforce / Dynamics 365.

Experience with CRM integrations and third-party APIs.

Knowledge of microservices and distributed systems.

Exposure to performance testing. Experience with cloud platforms such as AWS GCP or Azure.

Experience with Docker/Kubernetes is a plus.

Exposure to AI-assisted testing or AI-based test automation is an added advantage.

Required Competencies
Strong analytical and problem-solving skills.
Good understanding of QA processes and SDLC/STLC.
Ability to identify edge cases and negative scenarios.
Strong ownership of testing and release quality.
Good communication and collaboration skills.
Ability to work in an Agile/Scrum environment.
Ability to independently drive testing for a feature/module.

Education
Bachelors degree in Computer Science Information Technology Engineering or a related field.

Experience Range
3-6 years of relevant QA/testing experience with at least 2 years of hands-on automation
experience.

Preferred Candidate Profile
The ideal candidate should be a hands-on QA Engineer who can independently handle CRM
functional testing while also contributing significantly to UI and API automation. Candidates with
strong CRM domain knowledge and experience building/maintaining automation frameworks will
be preferred.

Required Skills:

AUTOMATIONCRM TESTINGGITLABPYTHONAWSJAVAJIRAUIAPISGITHUBSPOTLEFT TESTINGDOCKERQA ENGINEERKUBERNETESXRAYTYPESCRIPTSELENIUMCI/CDJAVASCRIPT