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CRM Head

Job Location:

Mumbai - India

Monthly Salary: Not provided by the employer

Posted: 8 June 2026 (30+ days ago)

Application Deadline: 5 September 2026

Vacancies: 1 Vacancy

Job Description:

Lead end-to-end CRM and post-sales operations across multiple projects.
Drive collections registrations possession and customer engagement activities.
Manage customer escalations and ensure timely resolution.
Collaborate with Sales Finance Legal Projects and Home Loan teams for seamless customer servicing.
Develop and implement CRM processes SOPs and service standards.
Monitor customer satisfaction collections and operational KPIs.
Lead mentor and develop high-performing CRM teams.
Ensure compliance with RERA and company policies.