CRM Executive – Customer Relationship Management

Company: Nutralike Group
Location: Ahmedabad
Experience: 0–2 Years
Department: CRM / Customer Coordination
Industry: Nutraceutical / Pharmaceutical Manufacturing

Nutralike Group is a growing nutraceutical manufacturing company focused on developing and manufacturing health and wellness products. The company provides third-party manufacturing contract manufacturing and private-label solutions to customers across domestic and international markets.

Nutralike manufactures a wide range of products including effervescent tablets capsules protein powders protein bars sachets and other nutraceutical products with a strong focus on quality innovation and timely delivery.

We are looking for a CRM Executive with 0–2 years of experience and an educational background in Pharmacy or Chemistry to manage customer orders from PO receipt to final dispatch.

The role will involve regular coordination with customers and internal teams such as Production Planning Procurement QA and Dispatch to ensure timely execution of orders and a smooth customer experience.

• Manage customer orders from PO receipt to final dispatch.
• Create and maintain Product Masters and Sales Orders in the ERP/system.
• Coordinate with Production Planning Procurement QA and Dispatch teams for timely order execution.
• Monitor order status and ensure timely completion as per customer requirements.
• Share regular order status and delivery updates with customers.
• Understand customer requirements and coordinate internally for their execution.
• Follow up with respective departments on pending activities and order timelines.
• Proactively address customer queries and coordinate for resolution.
• Coordinate customer-related documentation and order requirements.
• Track delivery and dispatch timelines and communicate any changes or delays.
• Ensure smooth communication between customers and internal departments.
• Maintain accurate and updated CRM/ERP records.
• Ensure there are no communication gaps throughout the order execution process.
• Support the team in maintaining strong customer relationships and customer satisfaction.

• 0–2 years of experience in CRM Customer Coordination Sales Coordination Sales Support Order Processing or Order Management.
• Educational background in Pharmacy or Chemistry is mandatory/preferred.
• Candidates with Chemistry Chemistry Pharmaceutical Chemistry or related backgrounds are preferred.
• Candidates from Pharma Nutraceutical API Pharmaceutical Intermediates Specialty Chemicals or Chemical Manufacturing industries will be preferred.
• Freshers with a relevant Pharma/Chemistry background and strong communication and coordination skills can also be considered.
• Good verbal and written communication skills.
• Basic knowledge of MS Excel and ERP/CRM systems.
• Strong follow-up and coordination skills.
• Good attention to detail and ability to manage multiple customer orders.
• Customer-oriented and proactive approach.
• Ability to coordinate effectively with multiple internal departments.