CRM & Documentation Coordinator

Key Responsibilities

Manage CRM activities and maintain strong relationships with customers and internal stakeholders.

Handle and coordinate important documentation related to shipping line operations.

Ensure accuracy completeness and timely submission of documents.

Coordinate with internal teams and customers to resolve documentation and operational requirements.

Maintain proper records databases and CRM updates.

Follow up on pending documentation and ensure timely closure.

Analyze customer and operational requirements and provide appropriate support.

Prepare reports and maintain relevant MIS/documentation records.

Ensure attention to detail and adherence to company processes and timelines.

Candidate Profile

Qualification: Graduate; MBA preferred.

Experience: Relevant experience specifically with a Shipping Line.

Strong knowledge of the Kolkata shipping/market environment.

Candidates from NVOCC CFS CHA or Freight Forwarding backgrounds are not required/preferred.

Excellent English communication skills both verbal and written.

Strong analytical and problem-solving abilities.

Smart presentable and professional personality.

Go-getter attitude with a proactive and self-motivated approach.

Strong attention to detail and ability to manage important documentation accurately.

Good interpersonal and coordination skills.

Age: Up to 40 years.

Required Skills:

CRM ManagementDocumentation AccuracyCustomer RelationshipAnalytical ThinkingProblem SolvingAttention to DetailInterpersonal CommunicationProactive Attitude