CREWS AD Level
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Job Summary
About the role
As Associate Director – CREWS Digitalization you will be a key member of the CREWS leadership ecosystem collaborating with global and regional CRE leaders Legal & Corporate Administration Finance Procurement Security EHS BCM Risk enterprise technology teams and vendor partners.
You will define and deliver the digital strategy roadmap and technology lifecycle for CREWS platforms such as IWMS/CAFM CMMS smart workplace IoT analytics and self-service BI. This role provides the autonomy to standardize processes improve workplace experience strengthen sustainability reporting and create data-driven operational outcomes across the portfolio.
In this role you will:
- Define the 2–3-year CREWS digital strategy and investment roadmap aligned to business priorities enterprise architecture and cybersecurity standards.
- Build business cases TCO/ROI models stage-gate approvals and prioritization frameworks for high-impact digital use cases.
- Re-engineer CREWS processes across facilities operations space management lease administration projects sustainability/ESG health & safety and workplace services.
- Lead selection implementation and enhancement of IWMS/CAFM CMMS digital twins IoT/sensors visitor/room booking and field mobility solutions.
- Establish a unified data model integrations and data governance across CREWS platforms and enterprise systems including HR Finance Procurement and Security.
- Operationalize KPIs/OKRs dashboards and advanced analytics for predictive maintenance occupancy optimization energy optimization and SLA compliance.
- Run multi-release Agile/Hybrid programs managing internal squads external partners vendor performance SLAs contracts and value realization.
- Drive change communications training and adoption across global sites while championing user-centric design experimentation and continuous improvement.
- Embrace our vibrant culture by striving for excellence focusing on meaningful outcomes and collaborating effectively. Take ownership build relationships and focus on personal growth to drive business strategy and foster an inclusive culture creating unmatched career opportunities and impactful work.
What you must have to be considered
- Bachelor’s degree in Engineering Information Systems Facilities/Real Estate or a related field; Master’s/MBA preferred.
- Extensive experience in CRE Workplace Facilities Management digitalization workplace technology or enterprise transformation across multi-site/global portfolios.
- Strong platform leadership experience in IWMS/CAFM/CMMS workplace applications smart building IoT analytics or related enterprise platforms at scale.
- Strong understanding of facilities operations space and occupancy management projects lease administration service desk vendor management EHS and sustainability/ESG reporting.
- Proven ability to manage digital programs business cases TCO/ROI governance approvals vendor commercials contract performance and benefit realization.
- Solid knowledge of data modeling integrations APIs BI dashboards data governance data quality lineage and enterprise reporting practices.
- Working knowledge of cybersecurity privacy RBAC SSO encryption vulnerability management auditability and segregation-of-duties controls.
- A strong sense of ownership desire to create meaningful outcomes and passion for work that serves customers communities and business outcomes.
- Embodiment of Cognizant’s values: Work as One Dare to Innovate Raise the Bar Do the Right Thing and Own It.
These will help you succeed
• Hands-on exposure to platforms such as Planon Archibus TRIRIGA Nuvolo or equivalent IWMS/CAFM solutions.
• Familiarity with BMS/BAS room/desk booking visitor management digital twin platforms and field mobility solutions.
• Knowledge of IoT sensors for occupancy IAQ and energy along with edge gateways device management OPC Modbus or BACnet concepts.
• Exposure to RPA workflow engines ML models for predictive maintenance or occupancy optimization and GenAI assistants for knowledge/service desk use cases.
• Working knowledge of Power BI/Tableau SQL ETL/iPaaS APIs and integration patterns such as Kafka/ESB.
• Experience partnering with Sustainability teams to digitize energy water waste and emissions-related reporting where applicable.
• Executive presence concise communication style and ability to influence CRE Finance HR Security Procurement site operations and vendor stakeholders.
• General Counsel – India & APAC | • Global and Regional CRE Leadership |
• Legal Ethics & Compliance | • Finance & FP&A |
• Procurement & Vendor Management | • Security EHS BCM and Risk teams |
Key outcomes and KPIs – first 12–18 months
Outcome area | Expected impact / KPI |
Operational efficiency | 15–25% reduction in reactive work orders through predictive maintenance; 10–20% reduction in vendor management cycle times through workflow automation. |
Workplace experience | 20% improvement in booking utilization and frictionless access; 10-point improvement in Workplace NPS/CSAT for digitized services. |
Data quality and insights | 95% completeness/accuracy across space assets and leases; executive dashboards live for portfolio OPEX/Capex energy and SLA/contract performance. |
Sustainability | 5–10% energy reduction in targeted sites through sensor-driven optimization; digitized ESG reporting for CREWS scope including energy water waste and applicable emissions. |
Adoption and change | 80–90% active usage of key modules post go-live; 95% training completion for impacted roles. |
Financials | Realized savings tracked against business case with payback delivered within target window. |
Core competencies
• Product & Program Leadership: Roadmapping backlog prioritization release management and value tracking.
• Stakeholder Management: Engages CRE leaders Finance HR IT Security Procurement site operations and vendors.
• Change Management: Communications training adoption metrics and user-centric design.
• Financial Acumen: TCO/ROI modeling vendor commercials and benefit tracking.
• Problem Solving: Systems thinking data-driven decision-making and structured execution.
• Communication: Clear concise and credible communication with executive presence.
