Credit & Collections Analyst 2

Cohesity is the leader in AI-powered data security. Over 13600 enterprise customers including over 85 of the Fortune 100 and nearly 70% of the Global 500 rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas enterprise data protection business the companys solutions secure and protect data on-premises in the cloud and at the edge. Backed by NVIDIA IBM HPE Cisco AWS Google Cloud and others Cohesity is headquartered in Santa Clara CA with offices around the globe.

Weve been named a Leader by multiple analyst firms and have been globally recognized for Innovation Product Strength and Simplicity in Design and our culture.

Want to join the leader in AI-powered data security

The Credit & Collections team at Cohesity is responsible for managing the companys receivables portfolio and driving timely collection of customer payments across all global entities. Leveraging NetSuite as our core ERP the team partners closely with Billing Cash Applications Order Management and Sales to maintain healthy DSO resolve disputes and support a seamless customer experience.

As a Credit & Collections Analyst I at Cohesity you will own a portfolio of customer accounts driving proactive collection of outstanding invoices resolving billing and payment disputes and partnering with cross-functional teams to reduce aging and support accurate accounts receivable reporting in NetSuite.

We are a collaborative and results-driven Credit & Collections team passionate about building strong customer relationships while protecting Cohesitys cash flow. Working in a fast-paced global environment we partner closely with Billing Cash Applications and Sales to resolve challenges streamline processes and ensure a seamless customer experience. We are looking for professionals who take pride in ownership stay comfortable working toward targets and are excited to support Cohesitys growth through operational excellence.

HOW YOULL SPEND YOUR TIME HERE

• Own a portfolio of customer accounts driving timely collection of outstanding invoices and reducing DSO and aging against assigned targets
• Send statements of account and conduct rigorous daily follow-up with customers via calls and email to resolve past-due balances
• Forecast expected cash collections and report timely disputes and work with respective teams for resolution
• Investigate and resolve billing order and payment disputes and clear unapplied or unposted payments in partnership with the Cash Applications team
• Prepare customer credit snapshots for past-due accounts escalate to management as needed and review orders on credit hold for release
• Maintain the dunning program to ensure invoices and statements are sent to customers on a consistent cadence and prepare withholding tax and sales tax packets for the tax teams clearance
• Build strong cross-functional relationships with Cash Applications Billing Order Management Customer Service and Sales to resolve customer and internal queries and support internal external and SOX audits

WED LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING

• Bachelors degree in Accounting Finance or related field
• Minimum 2 to 8 years of experience in Credit & Collections or Accounts Receivable operations
• Hands-on experience with NetSuite Oracle or similar large ERP Accounts Receivable systems
• Excellent verbal and written communication and negotiation skills with the ability to work independently and manage a collections portfolio end-to-end
• Advanced MS Excel skills for reporting and analysis and comfortable working towards targets in a fast-paced metrics-driven environment
• Demonstrated experience leveraging AI tools to streamline workflows enhance productivity and support high-quality decision-making

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Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you may contact us atCOHESITY or for assistance.

In-Office Expectations

Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.

We strongly prefer candidates who are currently located in or near the designated job location. Candidates outside the area should apply only if they are committed to relocating prior to their start date and have the legal right to work in the job location.