Counter Sales, Billing & Delivery Executive

Counter Sales

• Handle walk-in customers at the counter professionally and efficiently
• Understand customer requirements and recommend appropriate products
• Maintain product knowledge and assist in upselling / cross-selling
• Ensure counter area is clean organized and well-stocked at all times

Billing & Invoicing

• Generate accurate sales invoices receipts and delivery challans using billing software
• Process cash UPI and credit transactions; maintain daily cash register
• Reconcile daily billing records and report discrepancies to the supervisor
• Maintain proper records of GST-compliant invoices and returns

Customer Management

• Build and maintain positive relationships with regular customers
• Handle customer complaints queries and product returns promptly
• Follow up on pending orders and ensure timely communication with customers
• Maintain customer database and purchase history

Delivery Coordination

• Coordinate with delivery staff for timely dispatch of orders
• Verify goods against invoices before dispatch; ensure packing accuracy
• Track delivery status and update customers on delivery timelines
• Handle returned goods and process credit notes as required

• Minimum 4 5 years of experience in counter sales retail or trade distribution
• Proficiency in billing software (e.g. Tally Busy or similar ERP/POS systems)
• Good knowledge of GST invoicing and basic accounting principles
• Strong communication skills in Marathi Hindi and basic English
• Ability to handle multiple customers simultaneously in a busy counter environment
• Familiarity with delivery workflows stock management and challan generation
• Honest punctual and detail-oriented with a customer-first attitude
• Minimum qualification: HSC (12th pass); Graduate preferred