Coordinator, International Account Management – Homes & Villas by Marriott Bonvoy (Fixed Term Contract 1 Year)

JOB SUMMARY

The Coordinator Account Management Homes & Villas by Marriott Bonvoy (HVMB) works with the Director International Account Management HVMB to provide finance-focused administrative and operational support to the Homes & Villas Account Management team. This role supports key partner finance processes including payment setup account updates billing and remittance support tax invoicing coordination payment and voucher management reporting database management and partner record maintenance.

The Coordinator will support the International Account Management team and Home Management Company partners by ensuring finance-related partner processes are completed accurately efficiently and on time. The role requires strong attention to detail comfort working across multiple systems excellent follow-through and the ability to coordinate with internal stakeholders and external partners across global markets. Given the global nature of HVMBs partner portfolio flexibility in working hours is essential to support coordination across multiple geographies and time zones.

This role will report to the Director International Account Management HVMB.

CANDIDATE PROFILE

Education & Experience Required

Bachelors degree from an accredited university and 1 years experience in account management finance administration operations partnerships vacation rentals hospitality shared services billing payments or another relevant business function
Strong organizational and project management skills with a service mindset
Demonstrated ability to manage priorities deadlines and time-sensitive follow-ups in a fast-paced environment
Ability to deliver results prioritize effectively and execute tasks accurately under pressure
High attention to detail particularly when managing payment information partner records billing data trackers and system updates
Ability to work effectively with global teams partners and cross-functional stakeholders across multiple time zones
Professional demeanour with sound judgment discretion and accountability
Analytical thinker with strong interpersonal communication and problem-solving skills
Entrepreneurial mindset and willingness to support evolving processes in a growing business
Comfort working with systems reports trackers partner portals Salesforce billing systems and payment platforms
Proficiency in Microsoft Word Excel PowerPoint and Outlook
Fluency in written and spoken English is required

KEY ACCOUNTABILITIES

Finance Coordination

Support finance processes for Home Management Company partners including payment setup account updates billing remittance tax invoicing vouchers and related partner finance activities
Prepare submit track and follow up on finance-related requests ensuring required information and documentation is complete and accurate
Coordinate with Finance Billing Remittance Tax Operations and Account Management teams to resolve partner finance-related queries and requests
Maintain accurate partner finance records across internal systems trackers Salesforce HVMB portals and billing platforms
Support investigation documentation and resolution of payment-related issues account changes and other finance exceptions
Prepare and maintain recurring finance and account management reports trackers status updates and data checks as required
Assist with reconciliations data validation and system updates related to partner finance
Track open finance-related items and follow up with internal and external stakeholders to ensure timely resolution
Support documentation and maintenance of standard operating procedures for finance administration workflows
Identify process gaps recurring issues and opportunities to improve accuracy efficiency and partner support

Support Home Management Company Partners

Manage finance-related communications with prospective and current Home Management Company partners
Respond to partner enquiries related to payment setup billing remittance invoices account updates portal access and finance processes
Provide partners with process guidance status updates and timely follow-up on finance-related requests
Coordinate and track partner activities related to financial setup account changes onboarding reporting and ongoing account support
Manage HMC financial setup and account changes on Marriott billing systems and related platforms
Maintain accurate HMC account records in Salesforce and other relevant systems
Provide HVMB portal support and training to partners as needed
Create and maintain HMC partner reporting including account status listing information pricing availability and finance-related updates
Support onboarding and removal of home listings from the platform in coordination with Account Management and Continent Operations teams
Support partner issue resolution by coordinating across internal teams and ensuring timely follow-up
Maintain a professional service-oriented approach in all partner communications

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.