Control Tower Operations
Job Summary
Job Description:
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Last mile performance - SLA compliance on-time delivery and RTO reduction
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DE (Delivery Executive) rostering: FT/PT shift planning zone allocation utilization
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Vendor management: Last mile partners rate card enforcement invoice audits
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Store ops health: packing dispatch cold chain readiness weekly ops reviews
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Data & reporting: weekly dashboards CPD OTD SLA zone coverage metrics
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Cross-functional coordination: customer support loops campaign capacity planning finance reconciliation