Contact Center Support Engineer (Splunk)

We are looking for an AWS Infrastructure Engineer with strong expertise in Amazon Connect and Infrastructure as Code (IaC). The ideal candidate will be responsible for designing deploying and managing scalable Amazon Connect environments while building automated infrastructure deployment pipelines using Terraform and CI/CD tools.

Responsibilities

• Design and implement AWS infrastructure for Amazon Connect environments
• Deploy and manage Amazon Connect environments across Dev Staging and Production
• Utilize AWS services such as Lambda S3 EventBridge Data Bridges and related services to support deployments
• Develop and maintain Infrastructure as Code (IaC) modules using Terraform Enterprise
• Ensure Terraform code is maintainable reusable and aligned with best practices
• Build and manage CI/CD pipelines for automated infrastructure deployment and updates
• Integrate Terraform Enterprise with CI/CD pipelines for seamless deployments
• Monitor infrastructure performance and troubleshoot deployment-related issues
• Collaborate with cross-functional teams to ensure secure scalable and reliable cloud solutions

Qualifications :

• 4 years of experience in AWS services especially Amazon Connect Lambda S3 EventBridge and Data Bridges
• Hands-on experience with Infrastructure as Code (IaC) using Terraform Enterprise
• Experience building and managing CI/CD pipelines using Jenkins GitHub Actions or similar tools
• Good understanding of cloud infrastructure design and deployment best practices
• Experience managing multi-environment deployments (Dev Staging Production)
• Strong troubleshooting and problem-solving skills
• Knowledge of automation monitoring and cloud security practices
• Experience working in Agile and collaborative environments
• Good communication and documentation skills

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package including health insurance language courses and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Yes

Employment Type :

Full-time