Consultant, I&O Operations, MIM
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Job Summary
Consultant I&O Operations supports the reliability stability and continuous improvement with Cargill. Operating within the Major Incident Management and IT Service Management (ITSM) function this role coordinates major incident response activities facilitates service restoration monitors operational performance and partners with technical teams vendors and business stakeholders to minimize service disruptions. The role contributes to process governance operational reporting and continuous service improvement initiatives while ensuring effective communication during critical major incidents and infrastructure events.
1. INCIDENT & MAJOR INCIDENT MANAGEMENT: Monitors coordinates and responds to infrastructure and application incidents outages and performance alerts facilitating major incident processes stakeholder communications service restoration activities and coordination across technical support teams.
2. DOCUMENTATION REPORTING & CONTINUOUS IMPROVEMENT: Documents incidents preliminary trigger cause resolutions and operational trends; develops reports and service insights to support decision making governance reviews and continuous improvement initiatives.
3. COLLABORATION & STAKEHOLDER ENGAGEMENT: Partners with vendors service providers technical teams and business stakeholders to coordinate resolution activities manage operational communications and improve service reliability and user experience.
4. SERVICE GOVERNANCE & PROCESS IMPROVEMENT: Supports operational governance activities by analyzing incident trends identifying improvement opportunities facilitating major incident reviews and contributing to the enhancement of ITSM processes controls and operational effectiveness.5. MINIMUM & TYPICAL YEARS OF WORK EXPERIENCE: Minimum of 5 years of relevant work experience typically reflecting 810 years of demonstrated experience in increasingly responsible operational and technology roles.
Minimum of 5 years of relevant work experience typically reflecting 810 years of demonstrated experience in increasingly responsible operational and technology roles.
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About Company
Cargill, Incorporated is an American privately held global corporation based in Minnetonka, Minnesota, and incorporated in Wilmington, Delaware. Founded in 1865, it is the largest privately held corporation in the United States in terms of revenue.
