Consultant

Microsoft Industry Solutions Delivery (ISD) is a global organization hosting over 6000 strategic sellers industry and security experts elite engineers world-class data scientists and architects consultants and delivery specialists. Together with our partners we help Microsofts most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs. ISD is at the forefront of innovation driving value across the entirety of the customers digital and AI transformation journey through repeatable and customized cutting-edge solutions through strategic engagements with customers across the globe powered by Microsoft Cloud and AI.

Responsibilities

Embed with customer stakeholders to understand business workflows constraints and success metrics; translate ambiguous needs into clear requirements solution hypotheses and sprint deliverables for GenAI/agentic scenarios.

Design andimplementagentic and GenAI solutions on Microsoft platforms (e.g. Dynamics 365 M365 Copilots Power Platform Azure) including integrations APIs and automations that accelerate adoption and deliver measurable outcomes.

Prototype rapidly then harden to production: build POCs for agentic workflows (multi-step tasks tool-use orchestration) validate with users and evolve to production-ready implementations with testing monitoring and secure deployment patterns.

Own end-to-end delivery from architecture through implementation: define build/test specifications create eval and quality gates for GenAI outputs and produce operational guides/runbooks for reliability safety and and mitigate business/technical risks specific to AI systems (data access prompt injection hallucinations privacy compliance latency cost); propose safeguards and fallback behaviors for agentic flows.

Support deployment and live stabilization: troubleshoot integrations and model behavior in real environments iterate quickly and ensure successful go-live with clear ownership monitoring and incident platform configuration with extensibility to maximize speed and -engineer with customer teams to ensure knowledge transfer documentation and reusable patterns.

Drive delivery plans across the full lifecyclediscovery build eval deployment and operationsaccounting for dependencies across data security and enterprise systems.

Build agentic workflows that invoke tools/APIs safely (function calling patterns) with guardrails validation and evaluation strategies (offline/online) to measure output quality groundedness safety and business repeatable assets (templates reference architectures accelerators) and share feedback loops with internal teams.

Microsoft 365 Migration & Security SharePoint Server SharePoint Online (SPSPO) Google Microsoft (GPCMS). Experienced migration talent especially welcome.Dynamics 365 Customer Engagement Salesforce takeouts (SF Takeout) Contact Center as a Service (CCaaS) and standard CE (Sales / Customer Service / Field Service).

Copilot Extensibility (M365 & D365) Copilot and Copilot Studio agents multi-agent (A2A) orchestration Microsoft Agent Framework and governance deep expertise in Work IQ (data memory inference) and APIs enterprise data grounding via Graph/D365/connectors.

Azure Fabric & Azure AI Foundry One Lake-based unified data management Lakehouse architecture for analytics and AI model catalog usage for model discovery and fine-tuning enterprise agent development and multi-agent orchestration via Foundry Agent Service data grounding and RAG using One Lake and Azure AI Search.

OtherEmbody ourcultureandvalues

Required Qualifications (RQs)

Bachelors degree in computer science Engineering or related field AND demonstrated experience delivering production software solutions (or equivalent experience).

4 years experience delivering enterprise-scale solutions on Microsoft platforms (Dynamics 365 / M365 Copilot/ Power Platform / Azure) including integration security and deployment in customer environments.

Preferred Qualifications (PQs)

Proven experience deliveringhandson production-grade solutionsacross the full delivery lifecycle including requirement ambiguity development deployment and postgolive stabilization.

Proven delivery of Dynamics 365 CE/Power Platform solutions M365 Copilot Solutions plus experience building AI-infused workflows (recommendations summarization case routing contact center assist sales/service copilots) with production-grade engineering practices.

Experience building or extending solutions involvingCopilots AIassisted workflows or intelligent automationis a strong plus.

Certifications and/or experience in Azure Solutions Dynamics 365 M365 Copilot and Power Platform; exposure to Azure AI services and GenAI solution patterns is a strong delivery DevOps CI/CD and operational readiness (observability incident response) strongly preferredespecially for AI systems.

Desirable experience includes Azure solution development Contact Center solutions Copilot Studio and building GenAI/agentic experiences (tool-use orchestration retrieval grounding evaluation/quality loops safety/guardrails).Excellent communication: explain AI behaviors risks and tradeoffs to technical and non-technical stakeholders; drive alignment from ambiguity to execution.

Trusted customer-facing engineering presence: collaborate deeply pair-build with customer teams and transfer knowledge to ensure long-term identify and mitigate risks including AI-specific failure modes (grounding gaps unsafe outputs data leakage) and enterprise constraints (security privacy compliance).

IC role: influence without authority through strong engineering judgment structured problem-solving and crisp stakeholder working across time zones and blended onsite/offshore models; thrives in fast-moving customer-embedded delivery

Success in this role includes:

Delivers working GenAI/agentic solutions from prototype to production with measurable customer guardrails and evaluation to ensure reliability groundedness safety and cost/performance targets.

Leaves behind reusable assets documentation and enabled customer teams (no dependency).

This position will be open for a minimum of 5 days with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process read more about requesting accommodations.

Required Experience:

IC