Consultant Front office Transformation

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

Consulting - Front-office Transformation Consultant

At EY were all in to shape your future with confidence.

Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

About Global Delivery Services

Global Delivery Services refers to EYs worldwide network of service delivery centers. The GDS team plays an important role in EYs strategy by ensuring effective support to EYs growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80000 professionals in ten locations around the world. We operate in Argentina China Hungary India Philippines Poland Sri Lanka Mexico Spain and the United Kingdom.

Client service is focused on providing Consulting Assurance Tax Strategy & Transactions and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless high-quality value-added support helping deliver exceptional client service.

Enablement Services provides cost-effective high-skilled and innovative services to support EYs global and local enablement teams. Markets BMC AWS Finance and Accounting Risk Management Procurement People Shared Services IT Service Delivery and IT Global Infrastructure services are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams along with Service Lines Core Business Services and Sectors. The team brings the desired environment technologies and skilled teams together for facilitation rapid prototyping and innovative thinking. The competencies offered include analytics digital user experience mobile technology infrastructure Microsoft technologies and open innovation.

The Opportunity

• The role is for a consultant who can take up opportunities in marketing sales service and process transformation engagements.
• You will be responsible for executing tasks with increasing autonomy applying sound judgment within defined parameters and contributing to team outcomes. You are expected to demonstrate initiative resolve routine issues independently and support junior colleagues.
• You will anticipate and identify risks within engagements and share any issues with senior members of the team.
• In line with EY commitment to quality youll confirm that work is of high quality and is reviewed by the next-level reviewer.

Your Key Responsibilities

• Understand and analyse clients business requirements and aspirations enabling clients to understand the Art-of-the-possible for front-office transformations GTM with products CRM Transformations in Marketing eCommerce Sales Service Pricing Strategy etc.
• Understand sales/ customer service strategies value proposition development and support development of AI led solutions to help clients.
• Support project team and client to run client workshops for to understand client issues document workshop outcomes and build.
• Draft conclusions and possible recommendations prepare documents for client communication incl. proposals and project documents.

Skills and attributes for success

• Understanding of customer journey design process design and data analysis.
• Tech/ Tools Skills: Should have hands on experience in CX Design Collaboration tools (Mural/Miro/PPT/Visio) to build and modify CX Journey flows Personas Service Design Flows Process Flows etc.

Ideally youll also

• Good to have prior experience in any of the platforms such as Salesforce Dynamics 365 Oracle SAP PROS etc.
• Good to have vertical & Industry Experience in Consumer Industries or Retail eCommerce Telecom BFSI Product organisations or CX Consulting services.

What we look for

• 1-5 years of experience of prior experience
• Completed or pursuing (in final year) Masters degree program in Marketing Business Administration Communications Sales or related field
• Strong written and verbal communication skills with attention to detail.
• Creative thinking and problem-solving abilities.
• Proficiency in Microsoft Office Suite and familiarity with CRM process design data analysis tools and platforms (e.g. Google Analytics power-bi Salesforce Adobe etc.)
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Positive attitude willingness to learn and ability to work effectively both independently and as part of a team.

What we offer you

At EY well develop you with future-focused skills and equip you with world-class experiences. Well empower you in a flexible environment and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence Apply today.

To help create an equitable and inclusive experience during the recruitment process please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

Our Commitment: As a commitment we persistently endeavour to embody our values fulfil our purpose and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.

Professional Development: From entry-level employees to senior leaders we believe in continuous learning. We offer opportunities to build new skills take on leadership roles and connect and grow through mentorship.

People and Culture: In our dynamic workplace diversity equity and inclusiveness are ingrained in our culture. Were united by a commitment to create an environment where every individuals differences are valued practices are equitable fostering a sense of belonging. Our shared values include integrity respect teaming inclusiveness energy enthusiasm courage to lead and building relationships based on doing the right thing.

Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits encompassing exclusive health and wellness packages enticing rewards and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

Successful candidates advance to a competency-based interview. If mutual interest persists a job offer awaits.

We are an equal opportunity employer and are committed to Diversity Equity & Inclusion.

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.