Consultant Enablement, PSS

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Job Description:

Position Summary

The Consultant Enablement & Engagement is responsible for driving the adoption and sustained use of new processes tools technologies and ways of working across Platform Services & Support (PSS).

Working with leaders site managers supervisors champions subject-matter experts and change and training teams this role develops and executes enablement engagement communication and adoption plans aligned with business priorities.

The Consultant focuses on the people and process aspects of change ensuring employees understand what is changing why it matters and how to apply new capabilities effectively. The role uses extensive knowledge of PSS operations and business processes to address complex adoption challenges improve existing practices and develop practical scalable solutions.

Key Responsibilities

Enablement and Adoption

• Develop and execute enablement and adoption plans for new processes tools platform capabilities and organizational changes.
• Translate strategic objectives and complex business changes into practical activities that support employee readiness understanding and sustained usage.
• Assess change impacts stakeholder needs adoption risks and areas of potential resistance.
• Recommend solutions to address adoption barriers and improve employee and business outcomes.
• Align activities with PSS priorities and established change-management methodologies.

Stakeholder Engagement

• Serve as a trusted advisor to PSS leaders site managers supervisors champions subject-matter experts and other stakeholders.
• Build alignment ownership and commitment across impacted teams and locations.
• Partner with change training communications product process and operational teams to coordinate implementation activities.
• Facilitate discussions with business stakeholders and super users to identify communication training process and adoption requirements.
• Maintain an active network of site contacts and champions to support local readiness and adoption.

Implementation and Readiness

• Lead enablement and engagement activities throughout the implementation lifecycle.
• Develop and maintain stakeholder communication training readiness and adoption plans.
• Provide input into business requirements process maps testing approaches implementation strategies and user-experience considerations.
• Assess readiness across impacted PSS locations and identify risks gaps dependencies and corrective actions.
• Ensure changes are launched with clear communications appropriate training defined ownership and effective user support.
• Monitor progress and adjust the enablement approach to support a seamless transition and achievement of business objectives.

Communications and Training

• Develop clear audience-specific communications explaining the purpose impact benefits and expectations associated with a change.
• Collaborate with instructional designers and training leaders to develop learning materials workshops job aids and supporting resources.
• Review training content to ensure business relevance operational accuracy and alignment with user needs.
• Lead virtual and in-person training workshops engagement sessions and leadership briefings.
• Ensure users understand new processes responsibilities tools and available support channels.

Adoption Measurement and Sustainment

• Define adoption measures success criteria feedback mechanisms and reporting requirements.
• Monitor readiness employee engagement usage process compliance and adoption during and after implementation.
• Analyze quantitative and qualitative information to identify adoption gaps delays or resistance.
• Provide post-implementation reporting insights and recommendations to business and enablement leaders.
• Partner with PSS site contacts product liaison process and training teams to address identified issues.
• Conduct periodic follow-ups to confirm that changes are embedded and sustained.
• Recommend targeted actions to increase usage and improve employee operational and customer outcomes.

Process Improvement

• Evaluate existing enablement engagement and business-process practices to identify improvement opportunities.
• Apply process-improvement techniques and relevant industry practices to strengthen implementation outcomes.
• Create reusable standards tools templates and best practices that improve consistency and scalability across PSS.
• Contribute business and process expertise to strategic initiatives policies and procedures.

Scope and Decision-Making

• Operates with a high level of independence when assessing needs analyzing adoption challenges and developing recommendations.
• Applies broad business knowledge and judgment to resolve complex or ambiguous issues.
• Recommends enablement communication training adoption and sustainment approaches.
• Partners with the Enablement or Change Management Leader for final approval of significant changes to established strategies or methodologies.
• Escalates material risks barriers and dependencies that may affect adoption or business outcomes.

Qualifications and Experience

• Bachelors degree in business organizational change communications learning and development operations or a related discipline or equivalent education and experience.
• Minimum of 10 years of relevant functional experience including at least five years in enablement change management business transformation training engagement or process improvement.
• Demonstrated experience developing and implementing enablement communication training or adoption strategies.
• Applied knowledge of change-management and process-improvement methodologies.
• Ability to align strategic objectives with practical execution plans.
• Strong analytical presentation facilitation training and written communication skills.
• Experience leading virtual and in-person training workshops and stakeholder sessions.
• Ability to understand and communicate complex business processes and technology changes.
• Proficiency with Microsoft Office and relevant planning collaboration reporting and presentation tools.
• Ability to work across functions countries and organizational levels in a fast-paced environment.
• Ability to travel as required.

Key Competencies

• Change Leadership
• Collaboration and Influence
• Strategic and Global Mindset
• Results Orientation
• Judgment and Decision-Making
• Stakeholder Engagement
• Business and Process Acumen
• Analytical Thinking
• Communication and Facilitation
• Continuous Improvement
• Adaptability and Resilience

Measures of Success

• Increased adoption and sustained usage of new processes tools and capabilities.
• Improved readiness and engagement across impacted PSS locations.
• Timely identification and resolution of adoption risks and barriers.
• Effective and consistent communications and training.
• Strong stakeholder alignment ownership and accountability.
• Measurable improvements in process compliance employee experience and operational performance.
• Scalable enablement practices applied consistently across PSS.