Community Manager (India)

Remote role. 12-month FTC.

About Greenpark

Greenpark is a global award-winning digital agency specialising in omnichannel search and raisondetreis to create amazing content that people and algorithms love. How Through data-led and performance-driven search and social contentto help brands create meaningful connections thatimpactpeoples lives. Our uniqueexpertisein Omnichannel Search & Insights Creative Content and Performance Tech are delivered to our clients via an ad agency and in-house models. We do this for a global client portfolio including Unilever Campari Group AIA Sanofi Nestle Lipton Kimberley Clark Straumann Ricola Globe Telecom and more.

Want therealinside scoop Our Playbook gives you a peek into how we work collaborate and get things done at Greenpark.Check it outhere

Our Values

As a company we strive and act together in our ambition to make a positive impact for the people and brands we serve we do everything with kindness and respect at the core.We StriveActing TogetherWith Kindnessare the values that guide us.

About the role

This is a dedicated social media role with the primaryobjectiveofmaintainingand growing engaged communities for diamond lovers in the USA.

Whatyoulldo

• Monitor and manage social media discussion threads across platforms (Instagram TikTok Facebook YouTube Reddit etc.)

• Engage with the community in an appropriate toneansweringquestions andsparking deeper conversations.

• Identifyand respond to opportunities for deeper engagement (e.g. users asking for advice clarification or product information).

• Flag trending topics FAQs or sensitive comments to the content teams.

• Track engagement metrics and community sentiment to help inform content and strategy.

• Stay up to date on diamond/jewellerytrends and relevant news to ensuretimelyand relevant responses.

About you

• Proven experience managing social media or online communitieseither in-house at an agency or freelance.

• Strong written communication skills with an adaptable on-brand tone of voice.

• Interest in (or knowledge of) diamonds finejewellery or luxury lifestyle content.

• Comfortable navigating social media platforms and tools (e.g. Meta Business Suite TikTok comments Sprout or similar).

• Ability to work independently manage time efficiently and meet deadlines.

• Availability tomonitorplatforms and respond within agreed-upon windows (some evening or weekend flexibility may be needed).

• Experience in rigorous reporting and capturing insights into project progress.

• Youlive & breathe Greenparks core valuesWe StriveActing TogetherWith Kindness-
  championing openness respect innovation and teamwork - so that every interaction both internally and externally reflects our commitment to our values.

At Greenpark we believe the best ideas come from the widest range of perspectives. We welcome and celebrate every background identity and experience across our global workforce. By fostering a culture of respect inclusivity and collaborationwerecommitted to ensuring everyones voice is heard and everyone can thrive.

All applications shall be considered for employment without regard to race ethnicity religion gender sexual orientation gender identity age neurodivergence disability status or any other protected characteristics.

Required Experience:

IC