Collection Recovery Executive

Our Gurgaon office is expanding its collections team and is looking for motivated individuals who thrive in a fastpaced resultsdriven environment. As a Collection/Recovery Executive you will be the frontline voice that engages customers who have overdue balances. Your primary objective will be to secure payments while preserving the companys reputation and ensuring compliance with all applicable regulations such as the RBI guidelines and the Fair Debt Collection Practices Act where relevant.

The day begins with a review of the call queue generated by the collections management system. You will prioritize accounts based on age of delinquency outstanding amount and risk rating. Each outbound call must be handled with a clear script yet you are encouraged to adapt your approach to the customers tone and situation. Effective communication empathy and firm negotiation skills are essential to persuade customers to honor their commitments or arrange feasible repayment plans.

Accurate documentation is a cornerstone of the role. After each interaction you will log call outcomes payment promises and any objections raised by the customer into the CRM platform. This data feeds into performance dashboards that track individual and team collection metrics. Consistent errorfree entry not only supports operational reporting but also protects the organization from compliance breaches.

Performance expectations are clearly defined. You will be assigned daily call volumes and collection targets that align with the broader financial goals of the business. Regular performance reviews will assess your ability to meet or exceed these targets your adherence to compliance standards and the quality of customer interactions. High achievers may be eligible for incentives recognition programs and opportunities to advance into senior collection or supervisory roles.

Collaboration is integral to success. You will work closely with team leads compliance officers and the finance department to resolve complex cases such as disputed charges or legal escalations. Sharing insights from challenging calls helps the team refine scripts and strategies leading to higher recovery rates across the board.

We provide comprehensive onboarding that covers system training legal compliance and softskill development. Ongoing coaching sessions are scheduled to keep you updated on policy changes and to sharpen your negotiation techniques. The role offers a clear career path for individuals who demonstrate consistent performance leadership potential and a commitment to ethical collection practices.

Required Skills:

excellent communication skills*experience* in Collections/ RecoveryClear verbal communicationActive listeningAttention to detailBasic computer literacyAbility to work independentlyProblemsolving orientationExcellent verbal communicationPersuasive negotiationTargetoriented mindsetBasic data entry accuracyUnderstanding of compliance standardsExcellent verbal communicationPersuasive negotiationActive listeningData entry accuracyCompliance awarenessTargetoriented mindset