Collection Manager

We are seeking an experienced Collection Manager with strong expertise in Mortgage Collections and proven experience in team handling. The role requires mandatory DRA Certification and the ability to drive performance across field and tele-collection teams.

• Manage and lead the mortgage collections team to achieve monthly and quarterly recovery targets.

• Drive resolution of delinquent accounts through structured follow-up and field engagement.

• Ensure adherence to RBI and company compliance guidelines during all collection activities.

• Conduct regular reviews performance monitoring and action planning with the team.

• Handle escalated cases and support field agents in difficult resolutions.

• Coordinate with legal sales credit and operations teams for portfolio-level decisions.

• Track bucket-wise performance roll rates recoveries and daily productivity.

• Implement strategies to minimize NPAs and improve early bucket collections.

• DRA Certification is mandatory.

• Minimum 3–6 years of experience in Mortgage Collections.

• Prior experience in team handling is essential.

• Strong understanding of collection processes legal guidelines and portfolio behavior.

• Good communication negotiation and conflict-handling skills.

• Ability to work in a target-driven environment.

• Opportunity to manage a high-value mortgage collection portfolio.

• Strong organisational support with structured processes and compliance-driven culture.

• Growth-oriented environment with clear performance visibility.

• Competitive compensation and professional development opportunities.

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For faster communication WhatsApp your CV to:

Utprerika Srivastava
Lead HR Manager
Staffiaa Services