Collection Analytics
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Job Summary
Role Profile
Role Title:Collection Analytics
ROLE SPECIFICATION
Role Title | Collection Analytics |
Employee Interviewed | |
Reports To | National Collection Head - Recovery |
Company | Muthoot Fincorp Limited |
Function/Department | Secured & Unsecured Lending Business / Recovery |
Written By | |
Approved By (Jobholder) | |
Approved By (Immediate Superior) | |
Date (Written On) |
ROLE SUMMARY
Support the end to end analytics function for unsecured loan collections by developing MIS dashboards and analytical insights to improve recovery performance across field digital and call centre channels. Drive data-backed actions to reduce roll rates improve customer contactability and enhance collection efficiency.
ORGANIZATIONAL CHART
National Collection Head - Recovery |
Collection Analytics |
KEY RESPONSIBILITIES
Dashboard & MIS Development | Build and maintain daily/weekly MIS and dashboards covering: Field collections (visits PTP adherence FOS productivity) Digital collections (SMS/WhatsApp/email campaigns payment link conversion self-cure rates) Call centre performance (connect rates RPC/PTP conversion to payments) Recovery tracking for pre-write-off and post-charge-off portfolios Ensure automation accuracy and timeliness of reporting |
Portfolio Monitoring | Track bucket-level performance () Analyze roll rates flow-through bounce trends and resolution rates Monitor daily DRR (Daily Resolution Rate) vs targets Identify high-risk segments and early warning signals for slippage |
Analytical Support & Modeling | Support development of: Propensity to pay models Segmentation for prioritization (value * risk * contactability) Early-stage risk indicators for delinquency prevention Perform cohort vintage and segmentation analysis to optimize strategies |
Channel Optimization | Evaluate and compare channel efficiency (field vs digital vs call centre) Track cost vs recovery and productivity metrics Support account allocation strategies based on: Customer segment Ticket size Delinquency stage Recommend treatment strategies (digital-first call-first field escalation) |
Stakeholder Collaboration | Work closely with collections teams dialer teams digital campaigns and risk teams Provide actionable insights for daily ops reviews Support leadership with analytics for strategy decisions and performance reviews |
Skills & Tools
SQL (mandatory) Python (preferred)
Power BI / Tableau
Experience with:
Dialer systems
Digital communication platforms (SMS WhatsApp email engines)
Collection platforms / LMS
Strong analytical problem-solving and business communication skills
Success Metrics
Accuracy and timeliness of MIS and dashboards
Improvement in DRR and resolution rates across buckets
Reduction in roll-forward / flow to higher delinquency buckets
Increased digital and call centre recovery contribution
Improved contactability and conversion rates
Adoption of dashboards by operations teams
EDUCATION / EXPERIENCE
5 to 7 years of experience in analytics preferably in unsecured lending collections
Strong exposure to high-volume high velocity collections environments
Bachelors/Masters in Statistics Data Science Mathematics Engineering or related field
Nature of Experience: 5 Years Experience
About Company
Muthoot FinCorp is one of the leading NBFCs that offers hassle free & instant online gold loans for every need! Avail instant online ✓Gold Loan ✓Small Business Loan ✓Two Wheeler Finance ✓Used Car Loan ✓Home Loan. Apply, and get quick loan approvals.
