Cloud Managed Services Engineer (L3)
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Job Summary
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow belong and thrive.
As a Cloud Managed Services Engineer (L3) at NTT DATA youll play a key role in providing top-tier managed services to our clients. You will be responsible for proactively identifying and resolving cloud-based incidents and problems. By leveraging your deep technical expertise youll ensure our clients experience minimal disruptions and maximum efficiency. Your day will involve configuring installing testing and managing client infrastructure to ensure it is always operational.
You will conduct necessary checks apply monitoring tools and respond to alerts ensuring that problems are identified and logged promptly. Your role includes investigating third-line support calls identifying the root cause of issues providing on-site technical support and collaborating with third-party vendors when necessary. Additionally you will perform random reviews of incidents and service requests monthly analyze them and recommend ways to improve quality.
As part of your daily responsibilities you will continuously provide feedback to clients updating all necessary systems and portals. You will also proactively identify opportunities for work optimization including automation.
When required you may manage and implement projects within your technology domain ensuring you meet client requirements and timelines effectively. Lastly your role may include implementing and delivering disaster recovery functions and tests to ensure DATA protection and business continuity.
To thrive in this role you need to have:
- Extensive experience working within a medium to large ICT organization in an engineering function.
- Proven experience in managed services with excellent knowledge of ITIL processes.
- Proficiency in managing platforms including Windows Server Administration Linux Server Administration Virtualization Administration Server Hardware and Storage Administration.
- Experience working with vendors and/or third parties in a collaborative manner.
- Strong communication skills with the ability to work across different cultures and social groups.
- Ability to plan activities and projects in advance and adapt to changing circumstances.
- A positive outlook and the capability to work well under pressure.
- Active listening skills and the ability to place clients at the forefront of all interactions creating a positive client experience throughout the entire journey.
- A bachelors degree or equivalent qualification in Information Technology/Computing or equivalent work experience.
Workplace type:
On-site WorkingAbout NTT DATA
NTT DATA is a $30 billion business and technology services leader serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the worlds leading AI and digital infrastructure providers with unmatched capabilities in enterprise-scale AI cloud security connectivity data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age race colour gender sexual orientation religion nationality disability pregnancy marital status veteran status or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiterswhether in writing or by phonein order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @ email address. If you suspect any fraudulent activity please contact us.
Required Experience:
IC
About Company
NTT drives innovation globally with human-centered technology, creating a connected future for people and communities.
