Client Success Advisor (Risk & Audit, Analytics)

Role Overview

Help organizations turn governance risk and compliance (GRC) goals into measurable business value. As a Client Success Advisor youll guide key clients in configuring adopting and optimizing a GRC platformstrengthening retention uncovering expansion opportunities and helping teams work more effectively.

Youll combine GRC expertise advisory skills and a strong understanding of client needs to shape practical solutions improve platform usage and build lasting partnerships. Your work will influence client outcomes while contributing valuable insights to internal product and go-to-market teams.

Heres a breakdown of what youll do (not all of it just the important stuff)

• Advise clients on configuring customizing and optimizing GRC platform functionality to support their business processes and objectives.

• Assess client requirements challenges and goals then recommend tailored solutions that deliver measurable value.

• Partner with clients on governance risk and compliance roadmaps translating priorities into effective platform implementations.

• Drive adoption across the platform and its modules identifying engagement risks and helping clients increase usage.

• Help clients identify and implement practical analytics use cases that improve automation exception management and reporting.

• Collaborate with Product Customer Success Support and Sales teams to improve solutions based on real-world client needs.

• Monitor regulatory developments industry trends and emerging GRC best practices to provide proactive trusted advice.

These are the essentials youll need to get an interview

• 57 years of experience in a client-facing role within audit risk compliance or a related GRC environment.

• Strong knowledge of GRC concepts regulations industry standards and software platforms.

• Experience translating audit risk compliance or business questions into practical data analytics using ACL Analytics or similar tools.

• Ability to translate analytics results into clear actionable recommendations for technical and non-technical stakeholders.

• Experience translating complex business or technical requirements into practical client solutions.

• Demonstrated ability to build trusted relationships with clients and internal stakeholders at multiple levels.

• Strong analytical and problem-solving skills with the ability to identify challenges and recommend value-focused solutions.

• Excellent written and verbal communication skills.

• Ability to manage multiple client engagements prioritize effectively and travel to client sites when needed.

It would be great if you had these too but well support you if you dont

• Experience advising organizations on GRC platform implementation adoption or process optimization.

• Familiarity with automation digital transformation or technology-enabled risk and compliance programs.

• Experience monitoring regulatory change and turning industry insights into actionable client recommendations.

About Us

Diligent is the AI leader in governance risk and compliance (GRC) SaaS solutions helping more than 1 million users and 700000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk build greater resilience and make better decisions faster.

Learn more or follow us onLinkedInandFacebook

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people.Diligent offers a flexible work environment global days of service comprehensive health benefits meeting free days generous time off policy and wellness programsto name a few
• We have teams all over the world. We may be headquartered in New York City but we have office hubs in Washington D.C. Vancouver London Galway Budapest Munich Bengaluru Singapore and Sydney.
• Diversity is important to us. Growing maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team facilitate dialogue and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology insights and connections they need to drive greater impact and accountability to lead with purpose. Our employees are passionate smart and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable equitable and better place.

Headquartered in New York Diligent has offices in Washington D.C. London Galway Budapest Vancouver Bengaluru Munich Singapore and Sydney. To foster strong collaboration and connection this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations you will be expected towork onsite at least 50% of the time.We believe that in-person engagement helps drive innovation teamwork and a strong sense of community.

Diligent is proud to be an equal opportunity employer. We do not discriminate based on race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental disability age military status protected veteran status marital status registered domestic partner or civil union status gender (including sex stereotyping and gender identity or expression) medical condition (including but not limited to cancer related or HIV/AIDS related) genetic information or sexual orientation in accordance with applicable federal state and local also consider qualified applicants regardless of criminal histories consistent with legal requirements. See alsoDiligentsEEO PolicyandUS EEOCs Know Your Rights. We are a drug free workplace.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at