Client Relations Executive

Job Description: Client Relations Executive

Location: New Cloth Market Near Raipur Gate Ahmedabad – 380001
Openings: 1
Gender Preference: Female
Experience: Minimum 2 years in Retail Sales
Joining: Immediate

We are looking for a warm confident and customer-focused Client Relations Executive to manage buyer relationships for a B2B textile and fabric business. The ideal candidate should have retail sales experience excellent communication skills and the ability to build long-term relationships with customers.

The role involves interacting with buyers handling walk-in customers following up on enquiries and orders and ensuring a positive customer experience.

• Regularly call buyers to maintain relationships and follow up on enquiries samples and orders.

• Welcome walk-in buyers understand their requirements and showcase the available fabric range.

• Visit buyers within Ahmedabad to strengthen business relationships.

• Follow up consistently on customer enquiries sample requests pending orders and business opportunities.

• Maintain proper records of customer interactions follow-ups and requirements.

• Understand buyer preferences and identify purchasing patterns and potential business opportunities.

• Communicate customer feedback and requirements to the management promptly.

• Build trust with customers and encourage repeat business through effective relationship management.

• Handle unexpected situations professionally with a positive and solution-oriented approach.

• Minimum 2 years of experience in retail sales preferably involving direct customer interaction.

• Fluent in Gujarati and Hindi with working knowledge of English.

• Excellent verbal communication and interpersonal skills.

• Warm friendly confident and approachable personality.

• Ability to interact comfortably with customers in a traditional wholesale market environment.

• Strong presence of mind and problem-solving abilities.

• Good observation and analytical skills to understand customer behaviour and preferences.

• Hardworking reliable and consistent with follow-ups.

• Basic knowledge of WhatsApp and spreadsheet tools.

• Experience in the textile fashion apparel or fabric industry.

• Creative thinking and the ability to suggest new ways to engage customers.

• Energetic outgoing and proactive personality.

• Ability to manage customer relationships independently and take ownership of responsibilities.

Important: Candidates should be comfortable working in a busy traditional wholesale fabric market environment.

We are looking for someone who is customer-friendly proactive observant and confident in handling buyers. The candidate should be able to understand customer needs manage follow-ups independently and build lasting business relationships.

Note: Candidates with only telecalling or back-office experience will not be considered. Retail sales experience with face-to-face customer interaction is essential.