Change & Release manager
Job Location:
Monthly Salary:
Posted on:
3 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Ensure deliveries are accurate consistent and fit for purpose.
Enhance the quality and timeliness of job monitoring and task processing.
Mentor and guide new joiners.
Follow processes to provide timely updates and follow up with responsible teams for
RCAs.
Contribute new ideas and initiatives to improve organizational processes or deliver
better customer solutions.
Participate in planning and creating shift rosters and assign tasks to team members.
Manage client escalations.
Conduct regular one-on-one meetings with team members to assess performance and
take necessary actions for improvement.
Identify training needs and plan and organize training sessions in a timely manner.
Implement continuous process improvements as needed.
Conduct internal and external RCAs and collaborate with stakeholders to provide
timely RCAs
Enhance the quality and timeliness of job monitoring and task processing.
Mentor and guide new joiners.
Follow processes to provide timely updates and follow up with responsible teams for
RCAs.
Contribute new ideas and initiatives to improve organizational processes or deliver
better customer solutions.
Participate in planning and creating shift rosters and assign tasks to team members.
Manage client escalations.
Conduct regular one-on-one meetings with team members to assess performance and
take necessary actions for improvement.
Identify training needs and plan and organize training sessions in a timely manner.
Implement continuous process improvements as needed.
Conduct internal and external RCAs and collaborate with stakeholders to provide
timely RCAs
