Associate Manager, Solutions Engineering
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Job Summary
Razorpay is one of Indias leading full-stack financial technology companies powering the way businesses move manage and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - weve since grown into a fintech powerhouse driving Indias digital payment revolution.
Razorpay powers millions of businesses with a smarter scalable stack that goes beyond transactions to help them truly build and grow.
From building AI-native agentic payments to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation smart payouts and predictive financial insights we are embedding intelligence across our stack to make money movement faster safer and more close collaboration with ecosystem partners - including banks networks regulators - we are pioneering industry-first solutions that are shaping the next era of fintech
Across India Singapore and Malaysia our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem thats redefining how money moves across Asia.
Today that ecosystem supports everyone from early-stage startups to some of Indias largest enterprises enabling them to accept process and disburse payments at scale while expanding into new ways of managing money more efficiently.
Our scale speaks volumes: Razorpay processes $180 billion in annualized transactions powering leading businesses like Airbnb Facebook WhatsApp Airtel CRED BookmyShow Zomato Swiggy Lenskart Mirae Asset Capital markets Indian Oil National Pension Scheme - and over 100 of Indias unicorns. With strong roots in India and growing operations in Southeast Asia we are shaping the next chapter of financial technology across the region.
We are backed by global investors including GIC Peak XV Partners (formerly Sequoia Capital India & SEA) Tiger Global Ribbit Capital Matrix Partners MasterCard and Salesforce Ventures having raised over $740 million to date. Strategic acquisitions - including Ezetap (POS and offline payments) Curlec (Malaysia expansion) BillMe (digital invoicing) and POP (rewards-first UPI) - along with earlier moves in fraud prevention payroll and lending have further strengthened our platform and widened our footprint across Asia.
But what truly sets Razorpay apart is our culture. At Razorpay ownership is our oxygen - you own what you build with no micromanagement or red tape just the runway to make your ideas fly. Learning is a lifestyle - if youre curious youll feel at home here. People > Pedigree - we hire for attitude hustle and hunger more than degrees. Transparency thrives over titles - this is where interns question CXOs and CXOs say thank you. Guided by our values of Customer First Autonomy & Ownership Agility with Integrity Transparency Challenging the status quo and a strong belief that Razorpay grows with Razors youll be part of a 3000 strong team building not just products but the financial infrastructure of the future.
About the Role
As an Associate Manager in Solutions Engineering youll lead a team responsible for helping merchants successfully integrate Razorpays payment solutions. Your role is to ensure smooth integrations resolve technical issues quickly improve team performance and collaborate across Product Engineering Sales and Customer Success.
Key Responsibilities
Team Leadership
- Lead and mentor a team of around 15 integration engineers and team leads.
- Conduct regular 1:1s set goals and support career development.
- Drive a culture of ownership accountability and continuous improvement.
Operational Excellence
- Monitor and improve key metrics such as:
- SLA compliance
- Mean Time to Integration (MTTI)
- Customer Satisfaction (CSAT)
- Customer Effort Score (CES)
- Escalation rates
- Manage critical merchant escalations and incident response.
- Ensure high operational standards with minimal SLA breaches.
Integration Delivery
- Own end-to-end merchant integrations from solution design to go-live.
- Troubleshoot API webhook SDK and payment integration issues.
- Create documentation SOPs and runbooks to improve efficiency and reduce recurring issues.
Business & Cross-functional Collaboration
- Work closely with Product Engineering Sales and Customer Success teams.
- Translate technical issues into business impact.
- Identify recurring problems and recommend product improvements.
- Drive adoption of automation and AI tools to improve productivity.
Skills & Qualifications
- 56 years of experience in Solutions Engineering Integration Engineering or Technical Account Management.
- Experience leading technical teams or serving as a technical lead.
- Strong understanding of:
- REST APIs
- JSON
- Webhooks
- SDK integrations
- Payment or fintech experience is a plus.
- Experience tracking and improving operational metrics.
- Strong communication and stakeholder management skills.
- Familiarity with tools such as Postman Jira Freshdesk DevRev or similar platforms.
What Success Looks Like (First 45 Days)
- Team performance metrics (MTTI SLA) are stable and meeting targets.
- Every team member has a clear development plan.
- At least one process improvement has been implemented to reduce manual effort or escalations.
- Strong working relationships established with Product Sales and Engineering teams.
What Were Looking For
- Strong technical troubleshooting skills.
- Excellent people management and coaching abilities.
- Data-driven decision making.
- Ownership mindset with a focus on solving root causes.
- Ability to balance technical depth with business impact.
Required Experience:
Manager
About Company
Online Payments India: Start Accepting Payments Instantly with Razorpay's Payment Suite, which Supports Netbanking, Credit Card & Debit Cards, UPI etc.
