Change Management

Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Change Management Change Management Japanese language skill
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
We are seeking a highly skilled Change Management SME to drive enterprise IT Change Governance in a large-scale global environment. This role requires strong operational ownership governance discipline stakeholder management and the ability to independently govern complex high-risk production changes with operational stability and compliance. The ideal candidate must confidently drive governance manage escalations and operate effectively in high-pressure regulated environments such as Insurance Banking or Financial Services.
The role also requires strong bilingual communication capability in both English and Japanese to support Japan-region stakeholders governance calls CAB/TAB meetings operational communications and Change Management activities.

Roles & Responsibilities:
Change Governance & Operational Control
oGovern Normal Standard and Expedited changes end-to-end with strong process understanding of Emergency changes
oReview RFCs for risk impact rollback readiness implementation quality and compliance
oOwn and lead CAB/TAB governance activities
oPrepare agendas drive risk discussions manage conflict resolution and govern scheduling decisions
oChair meetings confidently with global stakeholders and technical teams
oEnsure action tracking governance follow-ups and meeting documentation
oChallenge or reject risky incomplete or non-compliant changes
oConduct Post Implementation Reviews (PIRs) for failed changes and change-related outages
oIdentify governance gaps and operational improvement opportunities and drive corrective/preventive actions with documented lessons learned
oParticipating in root cause discussions with technical teams for potentially failed changes causing outages
oEnsure adherence to global Change Management policies and governance standards
oMonitor Change Management SLA breaches aging backlog drive strong governance to reduce unauthorized changes and failed changes
oConduct Change Management training and awareness sessions for global and Japan-region stakeholders in both English and Japanese
oCreate and manage policy and procedural documents and knowledge articles
oSupport Japan-region Change Governance activities through bilingual communication in English and Japanese
oConduct and support CAB/TAB meetings governance discussions operational reviews and stakeholder coordination in Japanese where required
oReview validate and manage Change Management communications governance emails and operational updates in Japanese and English
Stakeholder Management & Reporting
oDrive Change Governance for global stakeholders including Japan-region stakeholders by providing process guidance in both English and Japanese
oHandle bilingual governance communications operational escalations and stakeholder discussions professionally
oPublish and manage governance dashboards KPI metrics and operational insights
AI & Operational Readiness
oSupport AI-enabled ITSM operational models and governance automation
oAdapt to AI-assisted reporting workflow optimization and evolving operational models
Professional & Technical Skills:
Mandatory Skills & Experience
oStrong experience in Change Management and ITIL 4 based Change Enablement operations (ITIL4 Certified)
oProven expertise in enterprise Change Governance and CAB/TAB leadership
oExperience governing high-risk and critical production changes
oStrong operational risk assessment and escalation management capability
oExcellent stakeholder management and communication skills
oHands-on experience with ServiceNow ITSM tool
oStrong analytical capability governance reporting expertise and operational ownership mindset
oExposure to AI-driven operational models
o5 - 7 years of experience in Change Management operations and governance
oAbility to work in a 24x5 support environment
oStrong bilingual communication capability in English and Japanese (written and verbal)
oExperience supporting Japan-region stakeholders and multilingual governance operations
oAbility to independently handle governance calls meetings reporting and communications in Japanese
oBusiness-level Japanese communication capability is mandatory
Preferred Skills
oChange Management operational experience in Insurance Banking or Financial Services industry domain
oPower BI reporting / dashboard experience
oExperience supporting global ITSM operations and service improvement initiatives
oExperience supporting Japanese clients or Japan-region IT operations
What We Are Looking For
oA strong Change Management operator - not a ticket coordinator
oSomeone who can confidently lead CAB/TAB discussions and constructively challenge technical teams
oA professional who understands operational risk governance and production stability with strong decision-making capability
oA self-driven individual who can enforce compliance with minimal supervision
oSomeone who can balance governance business urgency and operational stability effectively
oA professional capable of confidently managing bilingual governance discussions and stakeholder interactions across global and Japan-region teams
Language Requirement
oBusiness-level communication capability in both English and Japanese is mandatory
oAbility to handle governance meetings CAB/TAB discussions operational reviews emails and stakeholder communications in Japanese
oAbility to work effectively with global and Japan-region stakeholders in a multilingual operational environment


Additional Information:
- The candidate should have minimum 3 years of experience in Change Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.