CFS Operations Manager

KEY SKILLS AND COMPETENCIES
8-10 years exp in driving the service operations.
Min 8 year of experience in managing the IM and MIM processes
Preferably ITIL Expert or Min two ITIL Intermediate certified professional
Strong analytical communication presentation and reporting skills
Good leadership people management and operational skills
Should have exposure to ITIL practices.
Good written & verbal communication skills
Experience in helpdesk environment
Highly motivated individual with a positive & pro-active attitude to work and willingness to make changes to improve operational efficiency through innovation process and procedure and adopting and adapting ideas and practices from elsewhere
Ability to work in shift and flexible schedule
Ability to motivate staff
Excellent team skills with ability to listen and contribute to discussions and meetings
Building & Maintaining Relationships
End to end ownership for customer satisfaction through levels of support
Planning and organization & working well with Virtual Team
Virtual Team Management Skills
Relationship Management for services and vendors interface