Certification Center Officer Fresh Graduates

• Handle complex cases escalations and non-standard certification scenarios; act as first-level escalation points for client and affiliate queries.
• Manage certificate processing issuance and related file handling
• Ensure certificates and registrations are processed in accordance with contract requirements and business rules
• Deliver prompt and professional certification services to meet client expectations
• Maintain high levels of quality and productivity.
• Ensure timely and accurate issuance of Certificates of Conformity (CoC) in line with Conformity Assessment Instructions Business Rules and relevant procedures
• Build and maintain strong working relationships with clients and affiliates
• Accurately enter and manage data (fees invoice numbers job numbers etc.) in e-Trade systems and other relevant platforms
• Prepare and issue certificates within defined KPI timelines and contractual requirements
• Ensure timely follow-up and collection of payments for issued reports and certificates
• Stay updated on operational procedures and policy matters
• Handle client and affiliate queries in a timely and professional manner
• Support day-to-day operational coordination activities
• Maintain proper filing archiving and record-keeping systems
• Maintain invoicing records and tracking sheets (where applicable)

Qualifications :

• Bachelors degree or equivalent qualification in IT Science Commerce or a related field.
• Strong communication and interpersonal skills.
• Fluent in English; additional languages are an advantage.

Remote Work :

No

Employment Type :

Full-time