Central SDS Officer Contractor

Who are LRQA

LRQA stands for dedication to clients market firsts and deep expertise in risk management. Weve grown to become a leading global assurance provider bringing together outstanding expertise in certification customised assurance cybersecurity inspection and were proud of our heritage its who we are today that really matters because thats what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience we support our clients in building a safer and more sustainable a presence in 150 countries and a team of over 5000 experts we support more than 61000 clients across diverse sectors.

Key Responsibilities & Requirements:

• Ensure all pricing calculator/contract won handover information is accurate going back to Sales/SD/Client Ops teams where information is missing in a timely professional manner.
• Set up new jobs in BYD following correct process and maintaining communications via the workflow toolsEnsure all documentation required is saved in the right location with the right naming conventions.
• Complete new Supplier registration/Supplier change requests in ByD when instructions are received from the SD/Client Ops teams.
• If sub contractors are utilised on jobs ensure they are set up correctly with BYD as a supplier and that invoices are processed in a timely manner (with hours logged as revenue against jobs within the month).
• Ensure invoice information is accurate and reflects the instructions from the client (for statutory invoices follow the country procedure)Complete housekeeping activities in ByD to ensure data available in the system is updated.
• Ensure knowledge of systems and processes through to products and services is kept up to date (attend training where necessary ensure mandatory training is undertaken in a timely fashion attend meetings to obtain information as needed).
• Ensure all information is accurately handed over to the Client Ops/SD teams to enable them to manage client expectations and deal with any problems at source.
• Focus on continuous improvement continually work with colleagues across the business to identify improvements to workflows/ways of working with standardisation simplification and automation at the heart of the reviews.
• Prioritise plan and complete client service delivery tasks in line with global and local business requirements.
• Support other team members and new staff to transfer knowledge of LRQA products and processes.
• Actively contribute to team meeting and client service initiatives.
• Responsible for the escalation of service delivery issues within or ahead of agreed SLAs. Monitor team delivery aligned to agreed KPIs.

Technical / Professional Qualifications / Requirements:

A degree (or equivalent qualification) in Commerce.

Experience in backend operations customer serviceCompetent in Microsoft Office suite (Word Excel PowerPoint).

Employment:

1 Year Fixed Term.