Center Head – Coworking
Job Location:
Monthly Salary:
Experience Required:
Posted on:
19 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
We are hiring a Center Head to take complete ownership of our coworking center operating it as a self-contained business unit. This is a hands-on on-ground role responsible for revenue operations customer experience finance and growth. The ideal candidate will have a strong operations background with basic finance exposure an entrepreneurial mindset and the ability to run the center independently as a P&L owner.
1. Revenue & Sales (Primary KPI)
- Own occupancy targets and monthly revenue for the center
- Handle walk-ins conduct client tours and deliver workspace demos
- Convert inbound and outbound leads into paying members individuals startups and team accounts
- Manage pricing discussions negotiations and deal closures within defined thresholds
- Build and maintain a healthy local sales pipeline through CRM discipline
2. Growth & Lead Generation
- Generate new leads via local outreach cold visits and B2B networking
- Build partnerships with local startups SMEs consultants and professional communities
- Plan and execute events workshops demo days and networking sessions
- Drive local marketing initiatives and provide direction for social media presence
3. Operations & Facility Management
- Ensure smooth day-to-day functioning of the center across all touchpoints
- Supervise housekeeping security and maintenance staff
- Manage vendors internet electricity HVAC furniture pantry AMC contracts
- Ensure zero downtime on critical services (WiFi power backup access control)
- Maintain consistent standards of cleanliness ambience and infrastructure quality
4. Finance & Collections
- Manage billing invoicing and collections from all member accounts
- Track operational expenses and identify cost optimization opportunities
- Monitor center-level P&L contribution margin and unit economics
- Reconcile petty cash vendor payments and member dues
- Coordinate with the central accounts team for reporting GST inputs and compliance
5. Customer Experience & Retention
- Own end-to-end onboarding for new members
- Serve as the single point of contact for member issues requests and escalations
- Build strong member relationships and drive community engagement
- Track satisfaction NPS and proactively work on retention and renewals
6. Reporting & Performance Tracking
- Track and report core metrics:
- Occupancy %
- Revenue per seat
- Lead-to-conversion ratio
- Cost per seat
- Member churn and renewal rate
- Occupancy %
- Share daily and weekly performance reports with leadership
- Continuously identify and execute initiatives to improve center performance
7. Team Management
- Supervise the Operations Executive and on-ground support staff
- Allocate daily responsibilities monitor task completion and review performance
- Ensure discipline attendance grooming standards and productivity of the team
8. Issue & Escalation Management
- Handle critical incidents internet downtime power failures member complaints security issues
- Ensure rapid resolution with minimal disruption to members
- Maintain documented backup plans and SOPs for essential services
9. Compliance & Documentation
- Maintain member agreements KYC and renewal documentation
- Ensure timely and accurate invoicing and record-keeping
- Coordinate with finance and legal teams on statutory and compliance matters
Requirements
Qualifications
- Graduate in any discipline (BBA / / / MBA preferred)
- 12 years of experience in coworking hospitality retail operations real estate facility management or a similar customer-facing operations role
- Prior experience as a Center Manager Assistant Center Head Operations Lead or Front Office Manager is strongly preferred
Functional Skills
- Strong sales orientation with a proven ability to close B2C / B2B deals
- Working knowledge of finance basics invoicing collections P&L tracking expense management
- Vendor management and negotiation skills
- Comfortable with CRM tools (Zoho CRM preferred) MS Excel / Google Sheets and basic accounting workflows
- Excellent communication skills in English and Hindi
Behavioral Attributes
- Hands-on on-ground operator not a desk-bound manager
- Strong ownership mindset with ability to juggle multiple priorities
- Solution-oriented proactive and resilient under pressure
- High standards on hospitality attention to detail and member experience
- Comfortable in a fast-paced founder-led startup environment
Required Skills:
Qualifications Graduate in any discipline (BBA / / / MBA preferred) 12 years of experience in coworking hospitality retail operations real estate facility management or a similar customer-facing operations role Prior experience as a Center Manager Assistant Center Head Operations Lead or Front Office Manager is strongly preferred Functional Skills Strong sales orientation with a proven ability to close B2C / B2B deals Working knowledge of finance basics invoicing collections P&L tracking expense management Vendor management and negotiation skills Comfortable with CRM tools (Zoho CRM preferred) MS Excel / Google Sheets and basic accounting workflows Excellent communication skills in English and Hindi Behavioral Attributes Hands-on on-ground operator not a desk-bound manager Strong ownership mindset with ability to juggle multiple priorities Solution-oriented proactive and resilient under pressure High standards on hospitality attention to detail and member experience Comfortable in a fast-paced founder-led startup environment
