C# SQL Server Developer Contact Center Applications

Role Summary
Supports the backend reporting and development work behind a US-based clients voice and omnichannel contact center platform. This role centers on the Microsoft development stack C# JavaScript Microsoft SQL Server SSRS and Power BI with growing Azure exposure. Direct contact center domain experience is a plus and helps you ramp up faster but strong Microsoft-stack developers from other industries are welcome to apply.

Key Responsibilities

• Support and maintain backend logic and data flows behind platform routing and workflow features
• Build and maintain SQL Server databases stored procedures and reporting pipelines
• Develop and maintain SSRS reports and Power BI dashboards for operational reporting
• Perform integrations across platform modules to support smooth data flow between systems
• Contribute to backend development work (C# JavaScript) supporting the platforms Microsoft-based build stack
• Support the ongoing migration of platform workloads toward Microsoft Azure
• Maintain technical documentation: configuration guides runbooks and integration specs

Required Qualifications

• 48 years of experience in a Microsoft-centric development stack (C# JavaScript SQL Server)
• Hands-on experience with SSRS and/or Power BI for operational reporting
• Working knowledge of SQL and data pipeline development

Preferred Qualifications

• Direct contact center industry experience understanding of contact center statistics operations and KPIs
• Familiarity with a CCaaS platform (Genesys Cloud CX NICE CXone Five9 or Cisco UCCE/PCCE) is a plus not required
• Exposure to Microsoft Azure Communication Services or broader Azure infrastructure

Location: India - Brick & Mortar Facility (Bengaluru Hyderabad or Pune)
Engagement: Contract to Hire 12-Month Initial Contract
Level: Mid-Senior (48 years experience)
Reports To: Application Pod Lead (US-based client)