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Business Systems Analyst
Job Location:
Monthly Salary:
Posted:
29 September 2026 (8 days ago)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Be Part of Our Next Chapter
For over almost 60 years our solutions have enabled impactful connections between some of the worlds leading brands and their customers. And while weve already done a lot of work were proud of were just getting started!
Coates Group has the values of a family-owned business and the innovative spirit of a start-up both which fuel our purpose Creating Connections. Empowering Partnerships. Always Evolving. Through hard work dedication and creativity weve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious charismatic authentic and we value and leverage the diversity of our crew. We are imaginers kindness enthusiasts experts creators thinkers challengers collaborators and over-achievers. And together as a Crew we are revolutionizing the way the worlds leading brands leverage technology to drive the best customer experiences.
The Business Systems Analyst (BSA) converts ambiguous business problems into structured execution-ready technical requirements driving alignment between business strategy and Application Delivery. Operating across CRM (Salesforce) ERP and core operational platforms this role champions application delivery maturity by standardizing intake discipline optimizing process mapping and ensuring solution quality through rigorous functional testing within fast-paced sprint cycles.
Key responsibilities for the role
- Lead discovery and clarification efforts across ambiguous or evolving initiatives ensuring requirements are validated documented and aligned to agreed delivery readiness standards.
- Map current-state and future-state business and system processes to identify functional gaps dependencies handoffs and downstream impacts prior to development.
- Promote and educate on the use of standardized intake frameworks ensuring every initiative enters the engineering pipeline with a clearly defined scope explicit acceptance criteria and established business priorities.
- Support the design of scalable process-driven solutions across CRM ERP Customer Experience Portals Lead-to-Cash Field Service and Revenue Management processes that improve operational efficiency data consistency and customer experience.
- Partner with developers architects and business stakeholders to evaluate solution options clarify trade-offs and ensure solutions are practical scalable and aligned to business needs.
- Support end-to-end solution quality by validating requirements acceptance criteria and delivered functionality through stakeholder review sprint QA testing and UAT activities.
- Proactively surface risks inefficiencies unclear ownership and cross-functional dependencies early in the lifecycle to strengthen execution planning and reduce downstream delivery issues.
- Provide continuity of support across the deployment lifecycle assisting stakeholders through User Acceptance Testing (UAT) and post-go-live hypercare.
- Establish and promote consistent intake requirements and documentation standards that improve delivery predictability and reduce rework.
- Identify opportunities to improve processes documentation standards operational efficiency and delivery scalability.
Qualifications and experience
- Bachelors degree in Computer Science Business Management Information Management Systems or a related field.
- 3 years of experience in Business Systems Analysis Product Owner or hybrid BA/QA/Delivery roles within software delivery environments.
- Experience supporting CRM ERP or enterprise system implementations with Salesforce experience highly desirable.
- Experience working closely with software development teams on system design integrations workflows and dependencies
- Advanced proficiency in Lucidchart Visio or similar visual mapping platforms for complex data and workflow visualization.
- Practical experience using JIRA and Confluence for story management backlog organization and documentation
- Certifications & Development (Advantageous)
- Product Owner or product-oriented delivery experience strongly preferred.
- Agile/Scrum exposure or certification (CSM Scrum Foundations)
- Interest in process improvement (Lean Six Sigma etc.)
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together we are creators allowing us to make our purpose a reality to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented ambitious creative people that value integrity individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our Thrive Program which includes a suite of flexible work options because were strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions) a Global Wellness paid day off to recharge as well as a Give Back Day to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. Were proud of where weve been and are energized by where were going. We encourage ideas and perspectives because we know the more we have the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what weve accomplished but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race color creed national or ethnic origin gender religion disability age political affiliation or belief disabled veteran veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam Advisory
It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation such as.
We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.
Please be advised of the following:
- Wedo not contact employment candidates via email to solicit personal or financial information
- All applications for employment must be submitted through our official website directly through our LinkedIn profile:Coates Group
- All emails from us will come from our official domain which or via our Applicant - Tracking System (ATS) email address which is no-replyat
If you receive any suspicious communications purporting to be from Coates we urge you not to respond do not click any links and do not provide any personal safety and trust are of the utmost importance to us. Thank you for your vigilance.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
About Company
We deliver end-to-end digital merchandising solutions that drive engaging customer journeys and business ROI for companies worldwide. Connect with us today.
