Business Support Manager

1. Act as a single point of coordination between Business Support and Sales Team.
2. Work closely with the Marketing Team for development review and finalization of marketing collaterals product communication customer-facing content and promotional material.
3. Coordinate with the IT Team for product setup configuration system development UAT testing issue resolution and Go-Live.
4. Work with the Engagement Team to track and improve product utilization customer engagement and campaigns.
5. Understand business requirements and convert them into clear process notes BRDs trackers and functional requirements.
6. Manage end-to-end product implementation and enhancement activities ensuring timely closure of dependencies.
7. Prepare and maintain MIS dashboards trackers and management reports.
8. Analyze business/product performance and provide actionable insights to stakeholders.
9. Monitor project timelines identify bottlenecks and follow up with respective teams for timely resolution.
10. Support preparation of management presentations business reviews and performance dashboards.
11. Ensure proper documentation of processes product features SOPs and operational requirements.
12. Identify process gaps and recommend improvements to enhance operational efficiency and customer experience.

Key Skills & Competencies

1. Minimum 8 -10 years of experience in the Healthcare Insurance or relevant industry.
2. Strong stakeholder management and cross-functional coordination skills.
3. Excellent verbal and written communication skills.
4. Good working knowledge of Advanced Excel including Pivot Tables VLOOKUP/XLOOKUP data analysis MIS and dashboards.
5. Strong knowledge of PowerPoint and ability to create professional management presentations.
6. Good understanding of product setup UAT testing implementation and process flows.
7. Strong analytical and problem-solving skills.
8. Ability to manage multiple projects and priorities simultaneously.
9. Proactive approach with strong ownership and follow-up skills.
10. Ability to work effectively with senior management and cross-functional teams.

Preferred Candidate Profile

The ideal candidate should be someone who can connect the dots across Business Product Marketing IT Engagement and Operations take ownership of deliverables and ensure that business requirements are converted into successful execution.

Education: Graduate/Postgraduate in Business Management Insurance Healthcare Management or a related field.

Required Skills:

OPRATIONSBUSINESS SUPPORTEXCEL