Business QA Analyst Customer Assurance & Quality

Wärtsilä is an innovativetechnology company known forbeing a forerunner in the Marine and Energy markets. Every day we Wärtsilians - put our hearts and minds into turning Wärtsiläs purpose of enabling sustainable societies through innovation in technology and services into ultimate aim isto provide increased value to bothour customers and society. New game-changing ideas and continuous improvement have been part of our DNA since 1834. Together we can create new business opportunities and more sustainable future that we can all be proud of.

We want to transition the world towards a decarbonisedand sustainable pushing the boundaries of engineering and technology we can make it work. We are always on the lookout for future-oriented talent want to join the ride

Position Summary

We are seeking a highly motivated Business QA Analyst to support quality assurance across our full product portfolio: Port Management Systems (PMIS) Pilotage Dispatch Vessel Traffic Services (VTS) and
WebVTMIS platforms. This role ensures our business applications meet high standards of quality functionality and usability across operational workflows.

Working within the Digital Port Solutions team the ideal candidate brings a strong foundation in QA practices for business software applications and processes and ideally a background in maritime
operations or port environments. This role will validate real-world business scenarios contribute to successful customer deliveries and serve as a key bridge between delivery product and support teams.
While primarily based in the office for collaboration and systems access we offer flexibility for occasional remote work.

Key Responsibilities:

Business QA & Testing

• Design execute and maintain end-to-end test cases and scenarios for port and maritime software
  modules.
• Review business requirements and collaborate with Product Managers Developers and BAs to define test
  coverage and acceptance criteria.
• Simulate and test real-world port operations: pilotage dispatch vessel calls berth allocation incident
  workflows invoicing and integration points.
• Manage and lead User Acceptance Testing (UAT) for major releases and customer-specific deployments.
• Perform regression integration and exploratory testing across modules and releases.

Delivery & Support Collaboration

• Support the Delivery Team in validating configuration and workflows during blueprinting and go-live
  preparations.
• Work closely with the Support Team (L2 interface) to investigate and reproduce business-critical issues.
• Help isolate and document edge cases and cross-module impacts in customer-reported issues.
• Contribute to test environment setups test data management and sandbox simulations.

Tools Documentation & Reporting

• Use systems such as Jira Azure DevOps Confluence or equivalent for test planning bug tracking and
  documentation.
• Ensure traceability between business requirements and QA outcomes for internal and customer-facing
  deliverables.
• Create or contribute to knowledge base articles test reports and release validation documents

Support-Aligned QA Role

• Provide structured testing support for second-line escalations that require business logic validation or
  cross-functional scenario checks.
• Collaborate respectfully with the support team offering test-driven insight and diagnostics without
  replacing L1/L2 responsibilities.
• Help improve resolution time through reproducible test scenarios and business context.

Skills & Qualifications
Must-Have

• 3 years of experience in business QA UAT coordination or software testing for enterprise applications.
• Strong understanding of QA methodologies test design and business process validation.
• Ability to translate business requirements into structured test plans and test cases.
• Excellent communication skills and structured documentation habits.

Preferred

• Background in maritime ports or logistics industry with an understanding of operational workflows (e.g.
  vessel traffic pilot dispatch port calls).
• Experience with QA automation frameworks or scripting (e.g. Selenium Playwright Cypress) to streamline
  regression testing.
• Familiarity with AI/ML or LLM-based QA tools or test automation accelerators (e.g. intelligent test case
  generation defect prediction tools) is a plus.
• Understanding of cloud-hosted environments (e.g. Azure) REST APIs and basic SQL.
• Experience working in Agile development environments across multi-module systems.
  

What We Offer

• A chance to contribute to some of the most advanced digital solutions in global port operations.
• A collaborative mission-driven environment focused on delivering operational value.
• A supportive workplace culture with a balanced office-first setup and flexibility for remote days.
• Growth opportunities within a global team spanning product management engineering and delivery.

Location : Goregaon Mumbai

Last application date: 17/07/2026

At Wärtsilä we value respect and embrace all our differences and are committed to diversity inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy voluntary consent for a security check may be required from candidates being considered for this position depending on the applicable country.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18300 professionals in more than 230 locations in 77 countries shape the decarbonisation transformation of our industries across the globe. Read more on .