Business Process Lead SupremeServ

Job Description

• Initiate facilitate and lead endtoend business process mapping and review workshops to assess current sales and operational workflows and identify digitalization opportunities
• Conduct detailed analysis of concept notes shared by business stakeholders and convert them into clear structured Business Requirement Documents (BRDs)
• Collaborate closely with crossfunctional business teams to capture business scenarios ROI/payback calculations exception cases operational challenges and user requirements
• Translate business needs into functional specifications user stories and acceptance criteria for CRM/ERP or other digital platforms after considering vertical & horizontal integration
• Evaluate existing processes for inefficiencies manual touchpoints and compliance gaps and recommend process enhancements or automation opportunities
• Support solution design by working alongside technical teams ensuring that proposed digital solutions align with business objectives and fit the intended process flow
• Facilitate requirement walkthroughs and signoff cycles with business users process owners and IT teams
• Coordinate and support User Acceptance Testing (UAT) by preparing test scenarios assisting users during execution and validating defect resolutions
• Drive change management efforts by training users explaining new digital processes and ensuring adoption of updated workflows and systems
• Monitor postimplementation performance and utilization gather user feedback and work with stakeholders to refine processes and drive continuous improvement
• Explore usage of new age technologies like AI/ML Analytics etc. to make the business processes more convenient flexible & Agile

Qualification and experience

B.E. (Mech) with experience in sales for 3-5 years. Should have flair for digital technologies

Functional / Technical Competencies

• Knowledge of aftermarket business processes
• Knowledge of Project Management (Digitalization)
• Knowledge of ERP & CRM functions

Behavioural Competencies

• Planning & Organizing
• Analytical ability
• Pursuation & Conflict management
• Big picture thinking
• Decision making
• Target Orientation