Business Process Expert Order to Cash

In billions of syringes and in every second car worldwide Datwyler components make an important contribution to the safety of patients and drivers. The high-tech company focuses on high-quality system-critical elastomer components and holds leading positions in attractive global markets such as healthcare mobility connectivity general industry and food & beverage. With over 25 production sites on four continents sales in more than 100 countries and over 8000 employees the company headquartered in Switzerland generates annual sales of more than CHF 1000 million.

Our employees are the heart of Datwyler - we treat each other with respect trust and appreciation. We have strong roots and values that have been well established in our 100-year corporate history. Become part of our great team as a...

Reporting & Interaction
-> Contacts and Cooperation Reports to: Deployment Lead

Interacts with:
o Global Process Owners and Business Process Experts
o Sales Customer Service Supply Chain Logistics and Finance organizations
o Site Leadership Teams
o ERP / SAP S/4HANA Deployment Teams
o Enterprise Architecture and IT Teams
o Master Data and Reporting Teams
o Credit Management Accounts Receivable and Collections organizations
o External Implementation Partners and Consultants
Job Purpose Support the Global Business Process Owner (BPO) in driving the global harmonization standardization implementation and continuous improvement of the end-to-end Order to Cash process landscape.

The role ensures sustainable and scalable business processes aligned with the companys target operating model and future SAP S/4HANA architecture. The Business Process Expert acts as a key interface between business and IT translating operational and business requirements into standardized processes and sustainable system solutions.

The Business Process Expert contributes to process governance deployment activities business transformation and operational excellence across all global business units and locations.

The scope covers the end-to-end Order to Cash process including:
o Commercial Agreements & Pricing Mgmt
o Credit Mgmt
o Sales Order Mgmt
o Order Fulfillment
o Billing Mgmt
o Cash Application
o Collection & Dunning
o Claims Disputes & Deduction Mgmt.
o Customer Return Mgmt

Main Tasks & Responsibilities

Support the development harmonization and global implementation of standardized end-to-end Order to Cash processes
Drive process optimization initiatives to improve customer experience operational efficiency process quality working capital transparency and system integration
Support global SAP S/4HANA transformation and deployment programs by defining business process requirements and ensuring alignment with the global target process model
Act as a bridge between business and IT by translating business requirements operational challenges and improvement opportunities into functional process and system requirements
Contribute to fit-to-standard process design and challenge local process variations and system requirements against the global process standard
Analyze end-to-end process dependencies and ensure effective integration across Sales Customer Service Supply Chain Logistics Finance and IT
Support process governance activities including process documentation process performance management compliance and continuous improvement initiatives
Execute process analysis and identify improvement opportunities based on operational KPIs customer requirements business needs and process performance data
Identify root causes of process inefficiencies manual workarounds and recurring operational issues and support the development of sustainable process solutions
Support testing system qualification and deployment activities related to process and system changes
Promote cross-functional collaboration and alignment between Sales Customer Service Supply Chain Logistics Finance and IT organizations
Drive transparency and process excellence by establishing a culture of continuous improvement and data-driven decision making
Support organizational change management training and user adoption during transformation and deployment initiatives
Coordinate process-related housekeeping master data and data quality initiatives within the supported systems landscape

Skills & Technical Competences & Behaviors

Technical Competencies:

Strong business process expertise across the end-to-end Order to Cash value chain within a global industrial environment
Deep understanding of customer service commercial order fulfillment and financial processes and their impact on customer experience service levels revenue working capital and operational efficiency
Strong understanding of cross-functional process dependencies across Sales Customer Service Supply Chain Logistics Finance and IT
Ability to analyze business processes identify operational issues and translate business requirements into sustainable process and system solutions
Strong understanding of how ERP and SAP S/4HANA solutions enable end-to-end Order to Cash processes
Experience with SAP ERP environments preferably SAP S/4HANA with relevant knowledge of:
- SAP Sales / SD
- Sales Order Management
- Pricing and Billing
- Credit Management
- Accounts Receivable
- Cash Application Collections and Dispute Management
- Business Partner and Customer Master Data
- Integration points to Logistics Materials Management and Finance

Experience in global transformation programs and ERP deployments
Strong analytical and process modelling capabilities
Knowledge of BPM methodologies process governance and continuous improvement approaches
Understanding of fit-to-standard principles and the ability to distinguish between genuine business requirements and unnecessary process or system complexity

Behavioural Competencies:

Strong stakeholder management and communication skills across global and cross-functional organizations
Ability to communicate effectively with both business and IT stakeholders and translate between functional and technical perspectives
Structured and solution-oriented mindset
Strong business acumen and end-to-end process orientation
Ability to operate in complex transformation environments with multiple stakeholders
Strong collaboration and facilitation capabilities
Continuous improvement and quality mindset
High level of ownership accountability and execution focus
Ability to influence without direct authority
Ability to challenge established ways of working constructively and drive alignment toward global standards

KPIs

Global process standardization and harmonization level
Process compliance and adoption rate
Reduction of process deviations and manual workarounds
Improvement of order processing and fulfillment efficiency
Improvement of billing accuracy and process quality
Reduction of order processing lead times and manual process touches
Improvement of working capital related process performance
On-time execution of process and deployment deliverables
Process documentation and governance completeness
User adoption and training effectiveness
Process performance transparency and KPI availability

Be yourself at Datwyler

We are convinced that people make the difference. At Datwyler you will experience diversity and a wide range of career opportunities that only an international company can provide. Together we are increasing our agility accelerating digitalization and fostering sustainability. For motivated and talented employees we offer interesting development opportunities with training and assignments in a global environment. With us you can contribute with all of your creativity and all your ideas.